The sales team at X-zyme Solutions is unhappy with the management for reducing housing allowance for its employees. In an attempt to voice their concerns about the situation, the team collectively wrote an email to the chief executive officer of the company. In this case, the team is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication

Question

Quizplus · Accepted Answer

The sales team writing an email to the CEO is an example of upward communication, as they are voicing their concerns to a higher level of management. Downward communication involves communication from higher levels of management to lower levels of employees, horizontal communication involves communication between colleagues at the same level, and informal communication involves unofficial communication channels such as gossip or rumors.

The Sales Team at X-Zyme Solutions Is Unhappy with the Management