A multinational corporation realized that it needed to cut costs in order to compensate for the financial losses that it was facing. Among other measures, it decided to discontinue reimbursements for transportation. Employees commuting long distances to get to work on time were forced to quit and join other companies. In this scenario, employees wouldn't have quit their jobs if the managers would have demonstrated _____.
A) empathetic listening
B) perceptual filtering
C) reactive communication
D) selective attention

Question

Quizplus · Accepted Answer

The best choice is empathetic listening because if the managers had listened and understood the concerns of the employees who were commuting long distances, they could have found alternative solutions to cutting transportation reimbursements, such as implementing flexible work hours or offering telecommuting options. By not demonstrating empathetic listening, the managers failed to consider the impact of their decision on their employees and ultimately lost valuable talent as a result.

A Multinational Corporation Realized That It Needed to Cut Costs