Which of the Following Is a Difference Between Routine and Persuasive

Which of the following is a difference between routine and persuasive claim messages?

A) Unlike routine claims, persuasive claims do not use the inductive sequence.
B) Unlike routine claims, persuasive claims decrease goodwill toward the company.
C) Unlike routine claims, persuasive claims do not begin with an adjustment request.
D) Unlike routine claims, persuasive claims are unjustifiable and cannot avoid problems.