The overall goodness or badness of a service provided is referred to as _____.
A) service input
B) service gateway
C) service guarantee
D) service quality

Question

Quizplus · Accepted Answer

The overall goodness or badness of a service provided is referred to as service quality. Therefore, option D is correct. Option A (service input) refers to the resources required to provide a service, option B (service gateway) is not a term commonly used in the context of service quality, and option C (service guarantee) refers to an assurance made by a service provider to the customer regarding the quality of service.

The Overall Goodness or Badness of a Service Provided Is