_____ refers to the extent that consumers believe the processes involved in processing a transaction, performing a service, or handling a complaint are fair.
A) Restorative justice
B) Retributive justice
C) Distributive justice
D) Procedural justice

Question

Quizplus · Accepted Answer

Procedural justice refers to the fairness of the processes involved in an interaction or transaction. This can include factors such as transparency, consistency, and the ability for the consumer to voice their concerns or appeal decisions.

_____ Refers to the Extent That Consumers Believe the Processes