Question 1

You are interviewing a candidate for the post of customer service executive.During the interview you observe how the candidate speaks,particularly his pauses,intonation,and fluency.You are evaluating the candidate on the parameter of ________.
A) posture
B) paralinguistic cues
C) gesture
D) facial expression

Accepted Answer

Paralinguistic cues refer to nonverbal elements of speech such as tone, pitch, and pauses, which can convey meaning and affect the perception of the speaker. In the context of evaluating a customer service executive candidate, observing these cues can provide valuable insight into their communication skills and ability to effectively engage with customers. Posture, gesture, and facial expression are also important nonverbal communication aspects, but may be less relevant in evaluating verbal communication skills specifically.

Question 2

Expressive people are considered to be more attractive than unexpressive people.

Accepted Answer

Studies have shown that people who are more expressive, such as those who use more hand gestures, facial expressions, and body language, are generally perceived as being more attractive than those who are unexpressive. This is because expressive behavior is seen as a sign of confidence, social skills, and emotional intelligence.

Question 3

Nonverbal communication is anything that is "not words."

Accepted Answer

Nonverbal communication can include body language, tone of voice, facial expressions, gestures, and other nonverbal cues that convey meaning and feelings without the use of words.

Question 4

In terms of nonverbal reception,women are better than men at recognizing covert messages,such as discrepant or deceptive communication.

Accepted Answer

The answer of In terms of nonverbal reception,women are better...

Question 5

Which of the following is a paralinguistic cue?
A) smiling
B) prolonged gazing
C) intonation
D) interpersonal spacing

Accepted Answer

Paralinguistic cues refer to nonverbal elements of communication, including intonation, tone of voice, facial expressions, and body language. Smiling and interpersonal spacing are nonverbal cues, but they are not specifically paralinguistic cues. Prolonged gazing is a form of eye contact, which is another nonverbal cue but not specifically paralinguistic. Intonation, on the other hand, refers to the rise and fall in speech that conveys meaning, emotion, and emphasis. Therefore, C is the best choice as the paralinguistic cue.

Question 6

Gestures that embellish a verbal message are called ________.
A) adaptors
B) predictors
C) illustrators
D) emblems

Accepted Answer

Illustrators are gestures that complement and emphasize a verbal message. They include hand movements, facial expressions, and body language. Adaptors are gestures that people use to satisfy a personal need, such as scratching an itch or adjusting clothing. Predictors are not a type of gesture. Emblems are gestures that have a specific, agreed-upon meaning within a culture, such as the thumbs-up sign.

Question 7

You are about to interview a candidate for the post of sales executive.You have decided that while talking to the candidate you will pay attention to the vocal cues.So during the interview,you would be observing the candidate's ________.
A) gestures
B) facial expressions
C) posture
D) tone and pace of speech

Accepted Answer

Paying attention to the candidate's tone and pace of speech is the best option to observe vocal cues. This includes factors such as pitch, volume, and rhythm of speech, and can provide insights into the candidate's personality, confidence, and communication style. Gestures, facial expressions, and posture are nonverbal cues, but are not specifically related to vocal cues.

Question 8

Nonverbal sensitivity is correlated with intelligence.

Accepted Answer

Nonverbal sensitivity, which involves interpreting nonverbal cues, is not directly correlated with intelligence, as they are distinct cognitive and social skills.

Question 9

Compared to truth-tellers,liars use fewer negative-emotion words.

Accepted Answer

Research has found that liars often use more negative-emotion words than truth-tellers, likely as a result of the psychological stress of lying.

Question 10

Which of the following terms refers to the distance between people when they talk or communicate?
A) gestural emblems
B) interpersonal spacing
C) posture
D) paralinguistic cue

Accepted Answer

Interpersonal spacing refers to the distance between people when they communicate. This distance can have implications for the level of intimacy or formality in the interaction.

Note:

A) Gestural emblems refer to nonverbal gestures that have a specific meaning in a particular culture or context. 
C) Posture refers to the way a person holds their body, which can convey different meanings or emotions. 
D) Paralinguistic cues refer to aspects of communication that are not verbal words, such as tone of voice or hesitation.

Question 11

Gestures,such as touching one's nose or twitching in such a way that does not embellish or illustrate a particular point,are called ________.
A) emblems
B) adaptors
C) predictors
D) embossers

Accepted Answer

Adaptors are gestures that serve a self-regulating function, such as touching one's nose or fidgeting with one's hair, and do not convey a specific message or meaning like emblems do. Predictors and embossers are not related to the concept of gestures.

Question 12

As compared to men,women are less skilled in terms of nonverbal expression.

Accepted Answer

This statement is false. There is no evidence to support the claim that women are less skilled in nonverbal expression compared to men. In fact, studies have shown that women are often more skilled in reading and expressing nonverbal cues.

Question 13

Which of the following terms refers to how people hold and orient their body?
A) gesture
B) interpersonal spacing
C) paralinguistic cue
D) posture

Accepted Answer

Posture refers to how people hold and orient their body. Gestures are movements of hands, arms, or other body parts used to express meaning while speaking. Interpersonal spacing refers to the physical distance between individuals during communication. Paralinguistic cues refer to nonverbal elements of communication, such as tone of voice or inflection.

Question 14

When people are experiencing greater arousal,or nervousness,they tend to make fewer movements.

Accepted Answer

When people are experiencing greater arousal or nervousness, they tend to make more movements, not fewer. This is because their bodies are primed for action and they may fidget or pace in response to their state of mind.

Question 15

Which of the following is a vocal cue?
A) frowning
B) prolonged eye contact
C) gestures
D) pace of speech

Accepted Answer

The pace of speech is a vocal cue, as it refers to the speed at which a person speaks. A vocal cue is any nonverbal sound or tone of voice that conveys a message or emotion. Frowning and gestures are nonverbal cues, while prolonged eye contact is a visual cue.

Question 16

Adaptors include things like touching one's nose or twitching in such a way that does not embellish or illustrate a particular point.

Accepted Answer

Adaptors are often unconscious movements or behaviors that serve to alleviate anxiety or relieve tension, and they do not have a specific communicative function. Examples of adaptors include touching one's hair, fidgeting with clothing, or tapping one's foot.

Question 17

Gestures which symbolize certain messages are called ________.
A) emblems
B) illustrators
C) adaptors
D) predictors

Accepted Answer

Emblems are specific gestures that have a direct verbal translation and are widely recognized within a specific culture or society. They are used to convey messages without speaking, such as "OK" sign with the thumb and forefinger touching, which means "everything is good" in some cultures. Illustrators are gestures that accompany speech and help to visually emphasize or reinforce a verbal message. Adaptors are self-touching or self-manipulating behaviors, which can occur due to psychological or physical reasons, and predictors are not relevant to this topic.

Question 18

Which of the following constitutes an emblem when considering nonverbal communication?
A) When people are lying, they speak more slowly.
B) People use a finger on the lips to indicate silence.
C) People embellish their words with accompanying gestures.
D) People make less eye contact when they are tense.

Accepted Answer

Emblems are specific gestures that have a direct verbal translation, such as using a finger on the lips to indicate silence. A, C, and D are examples of other nonverbal cues, but they do not fit the definition of an emblem.

Question 19

People are more likely to lie face-to-face than when communicating by telephone or e-mail.

Accepted Answer

Research has shown that people are more likely to lie or deceive when communicating through written communication, such as email or instant messaging, compared to face-to-face communication where nonverbal cues and body language can reveal dishonesty.

Question 20

In some cultures,prolonged eye contact is a sign of dominance or aggression.

Accepted Answer

In certain cultures, continued or prolonged eye contact may be perceived as a challenge or intimidation, or a sign of dominance or aggression. However, in other cultures, direct eye contact is considered a sign of respect, trust, or interest. It is important to understand cultural differences and norms regarding eye contact before interpreting its meaning.

Quiz 14: Nonverbal Communication and Lie Detection

You are interviewing a candidate for the post of customer service executive.During the interview you observe how the candidate speaks,particularly his pauses,intonation,and fluency.You are evaluating the candidate on the parameter of ________.

Expressive people are considered to be more attractive than unexpressive people.

Nonverbal communication is anything that is "not words."

In terms of nonverbal reception,women are better than men at recognizing covert messages,such as discrepant or deceptive communication.

Which of the following is a paralinguistic cue?

Gestures that embellish a verbal message are called ________.

You are about to interview a candidate for the post of sales executive.You have decided that while talking to the candidate you will pay attention to the vocal cues.So during the interview,you would be observing the candidate's ________.

Nonverbal sensitivity is correlated with intelligence.

Compared to truth-tellers,liars use fewer negative-emotion words.

Which of the following terms refers to the distance between people when they talk or communicate?

Gestures,such as touching one's nose or twitching in such a way that does not embellish or illustrate a particular point,are called ________.

As compared to men,women are less skilled in terms of nonverbal expression.

Which of the following terms refers to how people hold and orient their body?

When people are experiencing greater arousal,or nervousness,they tend to make fewer movements.

Which of the following is a vocal cue?

Adaptors include things like touching one's nose or twitching in such a way that does not embellish or illustrate a particular point.

Gestures which symbolize certain messages are called ________.

Which of the following constitutes an emblem when considering nonverbal communication?

People are more likely to lie face-to-face than when communicating by telephone or e-mail.

In some cultures,prolonged eye contact is a sign of dominance or aggression.