Question 1

Mnemonic devices are _____________________________________.

Accepted Answer

Mnemonic devices are techniques or strategies used to aid in the retention and retrieval of information in memory, such as rhymes, acronyms, and visualization.

Question 2

Critical listeners will be able to:

Accepted Answer

Critical listening involves the ability to distinguish factual statements from opinions or inferences. Critical listeners also analyze and evaluate the messages they receive before making judgments on their truth or validity. Optimal hearing acuity (A) is not necessarily a requirement for critical listening, and agreeing with ideas or plans that violate their own values (D) is not consistent with critical thinking.

Question 3

Feedback cues include all of the following except _________________.

Accepted Answer

Checking your cellphone is not a feedback cue as it implies disinterest or distraction rather than active engagement in the conversation. Nodding and frowning both convey nonverbal cues of agreement or disagreement, while saying "huh?" indicates a need for clarification.

Question 4

Note-taking is most effective in which of the following contexts?

Accepted Answer

Note-taking is most effective in contexts where there is a lot of information being presented, such as in a lecture or presentation. Note-taking helps individuals to organize and retain the information better.

Question 5

Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

Accepted Answer

The fact is that Chris is running five minutes late to pick up Kelly. The other options are not confirmed as facts in the given statement.

Question 6

Julie tells Deanna that she's really upset because she may fail her math class. To understand how Julie must feel, Deanna recalls when she was doing poorly in her Spanish class and how bad she felt. Deanna is engaging in _________________.

Accepted Answer

Deanna is engaging in perspective taking, as she is recalling her own experience of doing poorly in a class to try and understand how Julie may be feeling. Sympathetic responsiveness involves feeling sorry for someone's situation, while empathic responsiveness involves feeling the same emotions as the person. Using a mnemonic involves using a memory aid to remember something.

Question 7

Useful notes will usually:

Accepted Answer

The answer of Useful notes will usually:
...

Question 8

When you are listening to your boss explain an important new procedure for processing data, your best listening aid is likely to be

Accepted Answer

Taking notes in outline form allows for organized and concise note-taking that can be easily referred to later. It also encourages active listening and helps to retain important information.

Question 9

You notice that the "For Sale" sign on a neighbor's house is missing. You say, "The Jacksons' house must have been sold." This is an example of

Accepted Answer

The statement "The Jacksons' house must have been sold" is a conclusion based on available evidence (the missing for sale sign). This is an inference, making choice C the best answer. Verifying a perception implies double-checking something you saw or heard, which is not what is happening here. Engaging in projection means attributing your own thoughts or feelings to someone else, which is not relevant to this scenario. Recognizing a fact involves acknowledging something that is indisputably true, which is also not applicable in this situation since the statement involves a conclusion based on evidence rather than an indisputable fact.

Question 10

The statement "Before 1850, several political parties existed" is __________________.

Accepted Answer

The statement presents a fact about political parties before 1850, rather than an opinion, generalization, or inference.

Question 11

In response to Alicia's statement "I brought all the boxes up to the second floor, and he tells me I didn't do what I was supposed to-that really irks me," which of the following best holds the characteristics of an effective supportive response?

Accepted Answer

Choice D acknowledges Alicia's feelings and empathizes with her, showing support and understanding. Choice A is dismissive and does not address Alicia's frustration. Choice B tries to rationalize the actions of the person who criticized Alicia. Choice C is negative and does not offer any support or empathy.

Question 12

If in response to Gary's statement "I hope I get the job-it really means a lot to me," you reply, "I hope you do too-you've shown a great interest in that type of work," your response would be

Accepted Answer

The response is supportive as it shows empathy and encourages Gary's enthusiasm for the job.

Question 13

_______________ is the process of critically analyzing what you hear to determine how truthful, authentic, or believable you judge the message to be.

Accepted Answer

Evaluating is the process of assessing the credibility and accuracy of a message by critically analyzing it. Remembering refers to retaining information in memory, responding refers to providing a reply or reaction, and empathizing refers to understanding and sharing the feelings of another person.

Question 14

During the remembering state of listening you ___________________.

Accepted Answer

During the remembering state of listening, one focuses on retaining the information being shared. Repeating the information helps in retaining it better in memory. Therefore, the best choice for this state is option B, which suggests repeating the information to help remember it better. Option A pertains to the distinguishing state, where we try to differentiate between what is important and what is not. Option C pertains to the questioning state, where questions are raised for better understanding. Option D pertains to the observing state, where one analyzes the nonverbal cues to understand the message being conveyed.

Question 15

Which of these is an accurate paraphrase of this company policy: "Returns will only be accepted within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be made"?

Accepted Answer

This choice accurately summarizes the policy by stating the time frame for returns (within 60 days), the requirement for a receipt, and the consequence for attempting to return items after the 60 day period (no returns or exchanges will be made). The other choices are either incomplete (A, C) or only partially mention a requirement for returning items (B).

Question 16

The simplest way of moving information from short-term to long-term memory is to:

Accepted Answer

Repetition helps to reinforce the information and transfer it from short-term memory to long-term memory.

Question 17

A supportive response __________________.

Accepted Answer

A supportive response is meant to encourage the other person to share their feelings and talk about a distressing situation. It is not about agreeing or disagreeing with the person or inserting your own feelings into the conversation. Its purpose is to show empathy, understanding, and validation to the person.

Question 18

During the evaluation stage of listening you ______________________.

Accepted Answer

During the evaluation stage of listening, the listener separates fact from inference, critically analyzing the information presented to discern objective truths from subjective interpretations or assumptions.

Question 19

Which of the following techniques is not likely to help you improve your attending skills

Accepted Answer

Providing feedback cues is not a technique for improving attending skills, but rather a technique for providing feedback to the speaker on their message. Getting physically ready to listen, observing nonverbal cues, and resisting mental distractions are all techniques that can enhance attending skills.

Question 20

In response to Traci's statement "If my mom keeps dropping me off late for work, I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?

Accepted Answer

Choice A is an effective response because it acknowledges Traci's concern and offers a potential solution that she can control. It also shows support by suggesting that she take action to address the problem instead of just accepting it or worrying about it. Choices B and C dismiss Traci's concern or minimize it, while choice D does not address the issue directly and does not offer a supportive response.

Quiz 6: Listening