Question 1

Which of the following statements is true of service groups?

Accepted Answer

Service groups are voluntary and task-oriented, meaning that members join the group voluntarily and work towards achieving a specific task or goal. Choice A is incorrect because service groups are indeed goal-oriented. Choice B is incorrect because there is no set limit to the size of a service group. Choice C may or may not be true depending on the specific service group, but it is not a defining characteristic of service groups.

Question 2

Which of the following is a characteristic of the performing stage of group development?

Accepted Answer

During the performing stage, group members are able to work together effectively and focus on accomplishing tasks. Conversations are task-oriented and centered around problem-solving. The earlier stages such as forming and storming have already been addressed and resolved, and the group is now functioning at a high level of productivity. Groupthink is a characteristic of the norming stage, not the performing stage. Disagreements may still arise, but they are acknowledged and resolved in a constructive manner during the performing stage.

Question 3

Walter is the manager of sales operations at Woode Industries.He has to define the sales goals for the forthcoming financial year.In this scenario, which of the following guideline will help him in framing effective team goals for his sales team?

Accepted Answer

Setting challenging goals will motivate the sales team to work harder and strive towards achieving them. However, it's important to ensure that the goals are achievable with effort and not excessively difficult. Additionally, it's also important to ensure that the goals are specific and measurable to track progress and success.

Question 4

Lisa is friends with a group of her classmates who like her are also passionate about swimming.In this scenario, which of the following is most likely to be true of the communication that takes place between Lisa and her friends?

Accepted Answer

Since Lisa and her friends share a common interest in swimming, it is likely that they will talk about their successes and achievements in the sport, motivating and inspiring each other. This does not necessarily require a high level of personal disclosure, comforting, or dealing with addiction, so options A, B, and C can be eliminated.

Question 5

Connie is a high school Geography teacher.In one of her classes, she split the class into teams of five and teams of fifteen and asked them to prepare a PowerPoint presentation on the evolution of earth.In this scenario, which of the following can be observed in the teams of five?

Accepted Answer

Teams of five are smaller and therefore, have fewer people to consider when making decisions. This can lead to faster decision-making compared to teams of fifteen.

Question 6

A(n) _____ refers to future state of affairs desired by enough members to motivate the group to work toward its achievement.

Accepted Answer

A work group team goal refers to a future state of affairs that is desired by enough members to motivate the group to work toward achieving it, such as a shared objective or outcome. Support group team goals are typically focused on providing emotional or practical support to group members, while social group team goals are focused on socializing and building relationships. Interest group team goals are typically focused on promoting a particular cause or issue.

Question 7

A _____ is composed of people who come together to provide encouragement, honest feedback, and a safe environment for expressing deeply personal feelings about a problem common to the members of the group.

Accepted Answer

A support group is specifically designed to provide emotional support and a safe space to share personal experiences related to a common problem or concern. Work groups typically focus on completing a specific task, while social and service groups may have a broader range of goals and activities.

Question 8

Which of the following is an example of netiquette?

Accepted Answer

Netiquette involves being polite and respectful in online interactions.

Answer: B and C are both incorrect 
 The use or rejection of emoticons and typing elaborate messages are not necessarily examples of good netiquette.

Answer: D is incorrect 
 Checking email during a meeting can be seen as rude or disrespectful in both online and offline settings.

Question 9

Which of the following statements is true of personality-related group conflict?

Accepted Answer

Personality-related group conflicts occur due to power struggles between group members. It is not necessarily related to the central goal of the group and can even harm the group's functioning. These conflicts can also occur in virtual groups. Therefore, options B, C, and D are incorrect.

Question 10

Cohesiveness is more likely to develop in groups:

Accepted Answer

Cohesiveness is more likely to develop in groups where members are attracted to its purpose or goals. When members feel committed to the group's purpose, it helps them bond and work toward achieving the common goal. Mandatory membership and prescribed individual roles can create a sense of obligation, but it does not necessarily result in cohesiveness. Groups that are not goal-oriented may lack direction and purpose, resulting in low cohesiveness.

Question 11

Steve, the CEO of a software company, wants to find out whether his employees work as a cohesive team.Steve can conclude that his employees work as a healthy cohesive team:

Accepted Answer

Cohesive teams require open communication, trust, and mutual respect. Steve can conclude that his employees work as a healthy cohesive team if they feel safe to express their feelings even when they disagree with others. This signifies that they trust each other and are willing to work together towards a common goal. The other options do not reflect the characteristics of a cohesive team.

Question 12

Which of the following statements is true of the goals of healthy groups?

Accepted Answer

The goals of healthy groups are accomplished through ethical and legal behavior. Profitability and benefit for individual members are not necessarily the primary goals, and achieving group goals often requires effort and dedication.

Question 13

The sales team at Rue and West Bros., a logistic company, has successfully met its target for profits specified last year.Upon its success, the CEO of the company set new targets for the sales team in the coming financial year.In this scenario, the sales team will move to the _____ stage of group development.

Accepted Answer

The answer of The sales team at Rue and West...

Question 14

Which of the following statements is true of accountability in healthy groups?

Accepted Answer

The answer of Which of the following statements is true...

Question 15

Which of the following statements is true of issue-related group conflicts?

Accepted Answer

Issue-related group conflicts can provide an opportunity for collaboration and diverse perspectives to be heard and considered. They are not necessarily rooted in power struggles or poor communication. If managed poorly, however, they can turn into intra-individual conflicts.

Question 16

_____ is the multiplying force of a group of individuals working together that results in a combined effort greater than any of the parts.

Accepted Answer

Synergy refers to the phenomenon where the combined effort of a group of individuals working together is greater than the sum of their individual efforts. It is often described as the multiplying force of a group, where the whole is greater than the sum of its parts. Synergy is achieved when individuals collaborate, share ideas, and work towards a common goal in a supportive and cooperative manner.

Question 17

At Draymer Industries, the members of the data analytics team are based in different countries.They usually meet online to communicate about their work process.In this case, which of the following is true?

Accepted Answer

When communicating online, it may be difficult to pick up on nonverbal cues and subtle meanings that are easier to detect in face-to-face interactions. This could lead to misunderstandings or misinterpretations of messages. Therefore, option C is the correct choice. Option A and D are not necessarily true, as virtual teams can still face conflicts and issues related to their work. Option B may vary depending on the team's communication skills and the technology used.

Question 18

A(n) _____ is a collection of three or more people formed to solve a problem.

Accepted Answer

A work group is specifically designed to solve a problem, whereas the other options do not necessarily have that primary objective. A support group provides emotional support, a social group is focused on socializing, and an interest group is centered around a particular interest or goal.

Question 19

Which of the following statements is true of the size of a work group team?

Accepted Answer

The ideal size for a work group team is generally considered to be five to seven members. This size allows for effective communication and collaboration while avoiding communication overload and diminishing returns on productivity.

Question 20

Which of the following is a disadvantage of virtual group meetings?

Accepted Answer

Virtual group meetings are more susceptible to communication problems than face-to-face groups because they lack nonverbal cues and can be affected by technical difficulties or distractions. The other choices are incorrect: A is not necessarily true as virtual group meetings can have larger numbers depending on the platform, B is incorrect as virtual meetings can occur across different time zones, and C is subjective and depends on the level of formality established by the group.

Quiz 9: Communicating in Groups