Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill. He informs his servers to make improvements from now on. What kind of monitoring did Vikas use to make this change?

Question

Quizplus · Accepted Answer

Vikas used reactive customer monitoring, which involves making changes based on customer feedback or dissatisfaction that has already occurred, rather than anticipating customer needs or issues in advance.

Vikas Learns That Customers Are Not Happy with the Time