A management team is meeting to strategize how to change the organization's culture to become more customer focused. Which of the following ideas would serve as the best advice?
A) Send subliminal messages about customer service to their employees' subconscious minds.
B) Focus on rewarding managers whose groups excel at developing strong customer relations.
C) Address the unwritten rules about code of conduct and behaviour.
D) Create stories about customer service and send them through the company's grapevine.
Correct Answer:
Verified
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