The Canadian arm of American Express uses cubicles for many of its employees. Each employee must reserve their cubicle daily. Employees are forbidden from personalizing their cubicles. If American Express wanted to change its organizational culture,what could it begin with?

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Allowing employees to use assigned work spaces longer term would give them a sense of ownership and personalization. This could help change the culture from a rigid, impersonal workplace to a more personalized and comfortable one. It would also eliminate the need for employees to reserve their cubicles daily, which can be a source of stress and frustration. This change would signal to employees that the organization values their comfort and well-being, which could help shift the organizational culture towards a more positive one. The other options (creating a new HR department, hiring a cultural ombudsperson, and adhering to affirmative action regulations) could also be helpful in changing organizational culture, but they are less directly related to the issue of workspace personalization.

The Canadian Arm of American Express Uses Cubicles for Many