Question 1

If a company refuses to hire a female due to her gender or race,what agency should she approach to defend her rights?
A)Human Resources Canada  
B)Canada Labour Board  
C)Canadian Human Rights Commission  
D)Equal Employment Opportunity Commission

Accepted Answer

The Canadian Human Rights Commission is responsible for promoting and protecting human rights in Canada, including on the basis of gender and race discrimination in employment. They investigate complaints of discrimination and can take action against employers who violate human rights laws.

Question 2

What must occur for disability discrimination to occur?
A)A person does not receive a promotion due to their disability. 
B)A person receives a promotion due to their disability. 
C)A person is treated differently because of their disability. 
D)A person is not treated differently because of their disability.

Accepted Answer

Disability discrimination occurs when a person is treated differently because of their disability. A lack of promotion (A) may be a result of discrimination, but it is not always the case. It is not considered discrimination when a person receives a promotion (B) because of their disability. When a person is treated equally without regard to their disability (D), this is not discrimination.

Question 3

An Ontario-based family restaurant plans on opening a catering business as a way to grow its business in the French-speaking areas of the country. Which dimension of personality would employees need in this situation?
A)empathy  
B)credibility  
C)openness to experience  
D)extraversion

Accepted Answer

Employees with openness to experience are likely to be comfortable with new and diverse environments, which is important for expanding the business into French-speaking areas. They will also be more likely to adapt to new customs and standards related to catering services in different regions.

Question 4

What should organizations do to make sure that people with disabilities have the same opportunities as everyone else?
A)Organizations should make only desk jobs available for employees with disabilities. 
B)Organizations should provide assistive technology. 
C)Organizations should actively avoid recruiting workers with disabilities. 
D)Organizations should not acknowledge the disabilities that employees may have.

Accepted Answer

Providing assistive technology can help ensure that employees with disabilities are able to perform their job duties just as effectively as their colleagues without disabilities, thereby creating a level playing field for everyone in the workplace. This can include things like screen readers, braille displays, and speech recognition software, among other tools and solutions. By making these resources available to employees with disabilities, organizations can help to eliminate the barriers that might otherwise prevent these individuals from fully participating in the workforce.

Question 5

What does it mean to be conscientious with respect to the Big Five Personality Dimensions?
A)the degree to which someone is organized,hardworking,responsible,and achievement-oriented  
B)the degree to which someone is curious and broad-minded  
C)the degree to which someone is active and gregarious  
D)the degree to which someone is cooperative,flexible,good-natured,tolerant,and trusting

Accepted Answer

Conscientiousness is defined as the degree to which someone is organized, hardworking, responsible, and achievement-oriented, according to the Big Five Personality Dimensions.

Question 6

What can organizations do to make sure that people with disabilities have the same opportunities as everyone else?
A)They can commit to reasonable workplace accommodations. 
B)They can use a matrix organizational structure. 
C)They can create a code of ethics. 
D)They can use job enlargement.

Accepted Answer

Organizations can commit to providing reasonable accommodations to ensure that individuals with disabilities have equal opportunities. This means making adjustments to the workplace, job duties, or technology to enable individuals with disabilities to perform their job duties effectively. This can include providing assistive technology, flexible schedules, or modifying workspaces. Using a matrix organizational structure, creating a code of ethics, or using job enlargement do not directly address the issue of providing equal opportunities for individuals with disabilities.

Question 7

What is the term for the degree to which someone is cooperative,polite,flexible,forgiving,good-natured,tolerant,and trusting?
A)conscientiousness  
B)emotional stability  
C)agreeableness  
D)locus of control

Accepted Answer

The term described in the question is agreeableness. Conscientiousness refers to the degree to which someone is careful and responsible, emotional stability refers to the degree to which someone is calm and composed, and locus of control refers to the degree to which someone believes they have control over their own life.

Question 8

What is the term for the relatively stable set of behaviours,attitudes,and emotions displayed over time that makes people different from one another?
A)disposition  
B)personality  
C)motivation  
D)self-concept

Accepted Answer

Personality refers to the relatively stable set of behaviors, attitudes, and emotions displayed over time that make people different from one another. Disposition relates to a person's tendency to exhibit particular behavior or a range of behaviors over time, but it is not as comprehensive as the concept of personality. Motivation refers to the driving force that initiates, directs, and sustains behavior toward achieving particular goals, whereas self-concept refers to the view individuals have of themselves as physical, social, and spiritual or moral beings.

Question 9

Which action should companies take to help make sure that people of all racial and ethnic backgrounds have the same opportunities?
A)They should eliminate selection and promotion criteria. 
B)They should survey employees about their perceptions and satisfaction. 
C)They should use autonomous hiring programs. 
D)They should use a discrimination ombudsman.

Accepted Answer

Surveying employees about their perceptions and satisfaction can help identify any biases or systemic issues that may be preventing equal opportunities for people of all racial and ethnic backgrounds. This information can then be used to develop strategies and initiatives to address these issues. The other options (eliminating selection and promotion criteria, using autonomous hiring programs, and using a discrimination ombudsman) may not necessarily address underlying biases or systemic issues and may not be effective in promoting equal opportunities for all people.

Question 10

For which of the following positions would the hiring organization be most likely to require someone who has a high degree of emotional stability?
A)car mechanic  
B)landscape designer  
C)911 operator  
D)electrician

Accepted Answer

A 911 operator must be able to handle high-stress situations and remain calm and focused under pressure. This requires a high degree of emotional stability. Car mechanics, landscape designers, and electricians do not necessarily require the same level of emotional stability in their roles.

Question 11

Teresa is the publicity manager at a large charity organization. She is very outgoing and mingles well in fundraising events. She loves being around people as she finds interaction with others really energizes her. Which Big Five Personality Dimension does Teresa exhibit?
A)emotional stability  
B)extraversion  
C)agreeableness  
D)openness to experience

Accepted Answer

Teresa exhibits the personality trait of extraversion as she enjoys being around people and finds interaction with others energizing.

Question 12

Which of the following jobs would most likely require someone who has a high degree of extraversion?
A)wholesale plant nursery operator  
B)salesperson  
C)market researcher  
D)bookkeeper

Accepted Answer

A salesperson, by nature of their job, would need to interact with a lot of people on a regular basis in order to sell products or services. This requires a high degree of extraversion as they need to be comfortable engaging with people they don't know and may need to be high energy and enthusiastic to close deals. The other job choices listed do not involve as much interaction with people outside of the company or require a high degree of extraversion.

Question 13

Howard,the president of a dynamic technology company,wishes to promote a relatively new executive,Patricia,to become the company's vice president. In crisis situations,Patricia remains calm and makes others around her maintain control to overcome whatever problem they are facing. Which Big Five Personality Dimension does Patricia exhibit?
A)extraversion  
B)conscientiousness  
C)emotional stability  
D)openness to experience

Accepted Answer

The Big Five Personality Dimension that Patricia exhibits is emotional stability, as she remains calm in crisis situations and helps maintain control.

Question 14

Which Big Five dimension allows people to respond well under stress?
A)conscientiousness  
B)openness to experience  
C)agreeableness  
D)emotional stability

Accepted Answer

Emotional stability is the Big Five dimension that allows people to respond well under stress. Individuals high in emotional stability tend to be calm, composed, and resilient in the face of challenges and crises. They are less likely to become overwhelmed or get carried away by negative emotions, and are better equipped to maintain their focus and work towards achieving their goals even when under pressure.

Question 15

A leading executive search firm suggests that successful CEOs tend to rely less on expertise than on curiosity. What do these CEOs have a high degree of in terms of the Big Five Personality Dimensions?
A)openness to experience  
B)conscientiousness  
C)agreeableness  
D)extraversion

Accepted Answer

CEOs who rely more on curiosity rather than expertise are likely to have a high degree of openness to experience, which is one of the Big Five Personality Dimensions. High levels of openness to experience reflect a willingness to explore new ideas, take risks, and be open to change, which can be valuable traits for a CEO to possess. Conscientiousness, agreeableness, and extraversion may also be important for a CEO, but they are less likely to be directly related to their curiosity or willingness to explore new ideas.

Question 16

Which of the following might account for the disparities between the percentages of Canadian visible minorities in the general population and their smaller representation in management positions?
A)federal government diversity regulations  
B)racial or ethnic discrimination in the workplace  
C)watchdog advocacy groups  
D)parliamentary lobbying

Accepted Answer

Racial or ethnic discrimination in the workplace is a common factor that can lead to disparities between the percentages of visible minorities in the general population and their smaller representation in management positions. While federal government diversity regulations and watchdog advocacy groups may play a role in addressing such disparities, it ultimately depends on the willingness of employers to overcome implicit biases and discriminatory practices. Parliamentary lobbying may also be a factor, but it is not directly related to the workplace dynamics that contribute to these disparities.

Question 17

What is the term for an individual's tendency to respond to situations and events in a predetermined manner?
A)disposition  
B)personality  
C)motivation  
D)locus of control

Accepted Answer

Disposition refers to an individual's natural tendency or inclination to respond to situations and events in a certain way. It can be seen as a mix of personality traits, beliefs, and attitudes that influence behavior. Disposition is thought to be relatively stable and may develop over time through experience and learning.

Question 18

Finnish-based Assa Abloy is the world's biggest manufacturer of locks. It makes both Yale and Chubb brand locks. It has become a part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers,the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. What are these lenses an example of?
A)assistive technology  
B)job enrichment  
C)management reciprocity  
D)task re-engineering

Accepted Answer

The magnifying lenses provided by Assa Abloy are an example of assistive technology which helps aging workers to perform their jobs with adequate vision acuity.

Question 19

Jean-Marie has excellent keyboarding skills and works entering data for a marketing research firm. Jean-Marie is also vision impaired. In order to perform his job,Jean-Marie needs a computer monitor that produces oversized print so he can read it. What is the providing of the monitor to facilitate Jean-Marie's job performance an example of?
A)assistive technology  
B)job enrichment  
C)management reciprocity  
D)task re-engineering

Accepted Answer

Providing the monitor with oversized print is an example of assistive technology, which helps individuals with disabilities to perform their job duties.

Question 20

What is the term for the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement-oriented?
A)conscientiousness  
B)agreeableness  
C)emotional stability  
D)locus of control

Accepted Answer

Conscientiousness is the term used to describe the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement-oriented. It is one of the Big Five personality traits and is associated with success and strong work ethic. Agreeableness is more related to being cooperative and empathetic, emotional stability is related to being balanced and resilient, and locus of control refers to whether someone believes they have control over their life or if it is determined by external factors.

Quiz 11: Managing Individuals and a Diverse Workforce

If a company refuses to hire a female due to her gender or race,what agency should she approach to defend her rights?

What must occur for disability discrimination to occur?

An Ontario-based family restaurant plans on opening a catering business as a way to grow its business in the French-speaking areas of the country. Which dimension of personality would employees need in this situation?

What should organizations do to make sure that people with disabilities have the same opportunities as everyone else?

What does it mean to be conscientious with respect to the Big Five Personality Dimensions?

What can organizations do to make sure that people with disabilities have the same opportunities as everyone else?

What is the term for the degree to which someone is cooperative,polite,flexible,forgiving,good-natured,tolerant,and trusting?

What is the term for the relatively stable set of behaviours,attitudes,and emotions displayed over time that makes people different from one another?

Which action should companies take to help make sure that people of all racial and ethnic backgrounds have the same opportunities?

For which of the following positions would the hiring organization be most likely to require someone who has a high degree of emotional stability?

Teresa is the publicity manager at a large charity organization. She is very outgoing and mingles well in fundraising events. She loves being around people as she finds interaction with others really energizes her. Which Big Five Personality Dimension does Teresa exhibit?

Which of the following jobs would most likely require someone who has a high degree of extraversion?

Which Big Five dimension allows people to respond well under stress?

A leading executive search firm suggests that successful CEOs tend to rely less on expertise than on curiosity. What do these CEOs have a high degree of in terms of the Big Five Personality Dimensions?

Which of the following might account for the disparities between the percentages of Canadian visible minorities in the general population and their smaller representation in management positions?

What is the term for an individual's tendency to respond to situations and events in a predetermined manner?

What is the term for the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement-oriented?