Xerox is a firm believer in total quality management (TQM). Anne Mulcahy,the president of Xerox,was quoted as saying,"TQM may help employees figure out how to solve a specific problem. But the really big payoff comes when they share that solution with others." Which characteristic of TQM was Mulcahy promoting in her statement?
A)continuous improvement
B)variation elimination
C)teamwork
D)market focus

Question

Xerox is a firm believer in total quality management (TQM). Anne Mulcahy,the president of Xerox,was quoted as saying,"TQM may help employees figure out how to solve a specific problem. But the really big payoff comes when they share that solution with others." Which characteristic of TQM was Mulcahy promoting in her statement?
A)continuous improvement  
B)variation elimination  
C)teamwork  
D)market focus

Quizplus · Accepted Answer

Mulcahy was promoting teamwork as a characteristic of TQM, as she was emphasizing the importance of employees sharing their problem-solving solutions with others. While continuous improvement and variation elimination are also important aspects of TQM, Mulcahy's quote specifically highlighted the value of collaboration and cooperation among employees. Market focus is not directly related to the characteristics of TQM.

Xerox Is a Firm Believer in Total Quality Management (TQM)