Which of the following is a benefit that companies gain by empowering service workers for service recovery?
A)Employees provide information to higher-level managers who make operating decisions.
B)Employees become competitive against each other,vying for promotions.
C)Employee interaction with customers will be warm and enthusiastic.
D)Employees negotiate terms with both suppliers and customers.

Question

Which of the following is a benefit that companies gain by empowering service workers for service recovery?
A)Employees provide information to higher-level managers who make operating decisions. 
B)Employees become competitive against each other,vying for promotions. 
C)Employee interaction with customers will be warm and enthusiastic. 
D)Employees negotiate terms with both suppliers and customers.

Quizplus · Accepted Answer

Empowering service workers for service recovery can lead to warm and enthusiastic interactions with customers, which can improve customer satisfaction and loyalty. This can ultimately benefit the company's reputation and bottom line. The other options are not necessarily benefits of empowering service workers for service recovery.

Which of the Following Is a Benefit That Companies Gain