Arden Insurance's claims processing facility has been a major employer in the town of Arbor for over 20 years, drawing mainly on workers with minimal skills and education. A large telemarketing firm is about to set up its business at Arden and it is planning to employ low-skilled workers. Which of the following statements is true in this case?
A) As Arden and the marketing firm belong to different industries, the impact on Arden's workforce will be minimal since workers rarely switch between industries.
B) The trained workforce will not leave even if the telemarketing firm offers higher pay than Arden.
C) If Arden cannot offer higher wages, it needs to make sure that its current employees are satisfied with the intangible aspects of their jobs in order to retain them.
D) Workers in small towns tend to be loyal to their employers and hence, Arden's current employees are likely to stay with Arden.

Question

Quizplus · Accepted Answer

The telemarketing firm's entry may impact Arden Insurance's workforce as both firms are likely to hire the same pool of low-skilled workers. While Arden may not be able to offer higher wages, it needs to focus on retaining its current employees by ensuring job satisfaction with intangible aspects such as a positive work environment, job security, and employee development programs. Option A is incorrect because workers are often able to switch between industries, especially when jobs require similar skill sets. Option B is unsupported as it is unclear whether Arden's employees will remain loyal if offered higher pay. Option D is a broad generalization and it is difficult to say with certainty whether Arden's employees will exhibit loyalty towards the firm.

Arden Insurance's Claims Processing Facility Has Been a Major Employer