Question 1

Several factors should be considered when selecting training delivery methods. Which of the following is NOT a common factor?
A)training resources or costs
B)nature of the training
C)geographic locations
D)trainer competencies

Accepted Answer

Trainer competencies are important but not typically considered a common factor when selecting training delivery methods. The focus is usually on resources, nature of training, and geographic considerations.

Question 2

One training practice involves using vendors to train employees. Which of the following is its name?
A)cooperative education
B)off-the-job training
C)job instruction training
D)outsourcing

Accepted Answer

The practice of using vendors to train employees is called outsourcing.

Question 3

Which of the following groups is LEAST suited to training using e-learning?
A)employees over 40
B)employees with disabilities
C)employees with low literacy levels
D)employees who are female

Accepted Answer

Employees with low literacy levels may struggle with reading and comprehending the content presented in e-learning courses. This group may benefit more from hands-on or in-person training that can provide further explanation and support. The other groups (employees over 40, employees with disabilities, and employees who are female) do not necessarily pose inherent challenges to e-learning and may be well-suited to this type of training.

Question 4

The employer of cross-training employees enjoys two major advantages. One is development. Which of the following is the other?
A)an increase in productivity
B)flexibility
C)cost efficiencies
D)better union relations

Accepted Answer

Cross-training employees leads to a more flexible workforce that can adapt to changes in workload, schedule, or unexpected absences. This can improve productivity in the long term by avoiding the delays and disruptions that single-skilled teams may encounter. Cost efficiencies and better union relations may also result from cross-training, but they are not the main advantage.

Question 5

Worldwide Food Services, Inc. (WFS) has a large number of cooks and other food-service workers who will be sent to hostile environments overseas to prepare meals for the military. The workers have been hired, but they need to be trained almost immediately because of the contract with the military. The HR staff at WFS is overloaded. Which of the following would be the wisest course of action for WFS to take?
A)Use on-the-job training.
B)Hire and train new HR staff to do the training.
C)Hire external trainers.
D)Cancel the contract with the military.

Accepted Answer

Given the time constraints and the overload on the HR staff, the best option for WFS would be to hire external trainers who can provide efficient and effective training to the workers. This will take the burden off the HR staff and ensure that the workers receive the necessary training in a timely manner. On-the-job training may not be sufficient for workers who are going to be working in hostile environments, and hiring and training new HR staff would be a time-consuming process. Cancelling the contract with the military is not an option, as it would result in significant financial loss for WFS.

Question 6

Which of the following statements accurately describes on-the-job training?
A)It is more expensive than classroom training.
B)Supervisors can teach their own subordinates better than HR managers can.
C)It is flexible and relevant to what employees do.
D)It is less disruptive to the workflow than other types of training.

Accepted Answer

On-the-job training is flexible and relevant to what employees do. It allows them to learn and practice tasks in the actual work environment, making it more applicable to their job. A is incorrect because on-the-job training is generally less expensive as it does not require special facilities or materials. B is not necessarily true as supervisors may not have the proper training and knowledge to effectively teach certain tasks. D is also not true as on-the-job training can disrupt workflow if employees need to take time away from their regular duties to learn.

Question 7

People learn best when they are given reinforcement as soon as possible after training. Which of the following is the name of this learning concept?
A)behaviour modelling
B)active practice
C)primary reinforcement
D)immediate confirmation

Accepted Answer

Immediate confirmation is the concept that emphasizes the importance of providing reinforcement or feedback right after training to enhance learning. This approach helps in solidifying the connection between the behavior and the outcome, making the learning more effective.

Question 8

Which of the following statements presents a major benefit of e-learning?
A)E-learning provides less expensive access to more employees than conventional training does.
B)E-learning is the most effective route for optional training courses.
C)E-learning delivers complex concepts to trainees as effectively as conventional training does.
D)E-learning has a much lower dropout rate than conventional training.

Accepted Answer

E-learning provides less expensive access to more employees than conventional training does, allowing a larger number of employees to receive training without the need for travel or instructor fees. This makes e-learning a more cost-effective option for companies. Option B talks about optional training courses, which is not a major benefit of e-learning. Option C does not clearly compare the effectiveness of e-learning with conventional training. Option D talks about a lower dropout rate, which is not necessarily a major benefit of e-learning.

Question 9

Amanda has just completed her MBA for which her company (Worldwide Food Services) paid all tuition and book expenses. Amanda has also signed a four-year training contract with her employer. A headhunter contacts Amanda with an offer of a position, which would be a promotion. Which of the following options most seriously applies to Amanda?
A)Amanda would have to pay back all her MBA expenses plus a monetary penalty if she left Worldwide Food Services.
B)Amanda could ask the offering company for a signing bonus that would cover her obligation to her employer for her MBA expenses.
C)If Amanda took the job offer from the other company, Worldwide Food Services could sue the new employer for the cost of Amanda's educational expenses under the non-piracy law.
D)Amanda cannot leave to go to another firm for four years because of her contract.

Accepted Answer

The answer of Amanda has just completed her MBA for...

Question 10

Some training occurs through interactions and feedback among employees. What is this source of training called?
A)informal training
B)new employee orientation
C)employee development
D)vestibule training

Accepted Answer

This source of training is called informal training, which occurs through the day-to-day interactions and feedback among employees rather than through formal training programs.

Question 11

Henry is scheduling a program on handling hazardous materials for all production employees at the chemical plant to comply with OH&S regulations. Which of the following classifications does this training program fall into?
A)problem-solving
B)developmental and innovative
C)job/technical
D)required and regular

Accepted Answer

The training program on handling hazardous materials falls under the classification of required and regular as it is mandatory for all production employees to have this training to comply with OH&S regulations.

Question 12

The concept of reinforcement is based on a law. Which of the following is the law?
A)effect
B)reaction
C)behaviour
D)modification

Accepted Answer

The concept of reinforcement is based on the law of effect, which states that behaviors followed by positive consequences are more likely to be repeated, while behaviors followed by negative consequences are less likely to be repeated. This law was first introduced by psychologist Edward Thorndike in the early 20th century.

Question 13

The effectiveness of all new training programs needs to be determined. Which of the following should be implemented to achieve this?
A)debugging
B)vetting
C)previewing
D)pilot-testing

Accepted Answer

Pilot-testing is the best choice to determine the effectiveness of new training programs. It involves testing the program on a small group of individuals before implementing it company-wide. This allows for feedback and any necessary adjustments to be made to ensure the training is effective. Debugging, vetting, and previewing are not relevant to determining effectiveness.

Question 14

Which of the following is a problem with on-the-job training (OJT)?
A)OJT can disrupt regular work.
B)OJT emphasizes learning, not doing.
C)OJT is associated with minimal transfer of training.
D)OJT works poorly for learners who need an active approach.

Accepted Answer

On-the-job training can disrupt regular work because it often involves training employees during their normal work hours, which can interfere with their regular duties and productivity.

Question 15

Training is an area targeted by human rights laws. On which of the following does a primary concern centre?
A)diversity content of training programs
B)expenditures on training of minority employees and those with disabilities versus training of majority and able-bodied employees
C)criteria used to choose individuals to take part in training programs
D)methods by which mentors are selected and allocated

Accepted Answer

The primary concern of human rights laws in training is ensuring that the criteria used to select individuals for training programs are fair and non-discriminatory.

Question 16

Which type of training is the most common at all levels in an organization?
A)classroom instruction
B)on-the-job
C)simulation exercise
D)role playing

Accepted Answer

On-the-job training is the most common type of training at all levels in an organization as it provides hands-on experience to employees and enables them to learn while working. It is cost-effective and can be tailored to the specific needs of the job and the employee. Classroom instruction, simulation exercises, and role playing are also useful training methods, but they are not as widely used as on-the-job training.

Question 17

Unions view cross training unfavourably. Which of the following sums up why?
A)It increases worker productivity, thus threatening job security.
B)It reduces effective wages per hour.
C)It may make layoffs easier for the employer to implement.
D)It threatens job jurisdiction.

Accepted Answer

Unions view cross training unfavourably because it threatens job jurisdiction. This means that if workers are cross-trained, it may lead to the erosion of unionized jobs as workers become more interchangeable and easier to replace. Unions often strive to protect the specific job titles and duties of their members, so cross-training is seen as a threat to their job security.

Question 18

The goal of corporate training is to transfer the training to the workplace. Which of the following notes the usual success of this transfer?
A)poor track record
B)bright future
C)high level of effectiveness
D)pattern of increasing levels of effectiveness

Accepted Answer

Corporate training often has a poor track record when it comes to the successful transfer of training to the workplace, with many initiatives failing to achieve their intended outcomes or improvements in performance.

Question 19

The Internet or an organizational intranet may be used to conduct training online. What is this the definition of?
A)Web learning
B)distance education
C)computer education
D)e-learning

Accepted Answer

The term "e-learning" specifically refers to using electronic technologies (such as the Internet or intranet) to conduct training or education online. While other terms such as web learning or distance education may also apply, e-learning is the most commonly used term in this context.

Question 20

Various conditions must be in place to promote transfer of training to job situations. Which of the following statements presents one?
A)Specific details of training tasks are addressed early in the process.
B)Trainers have high levels of self-efficacy.
C)Immediate confirmation is provided.
D)The training mirrors the work context as much as possible.

Accepted Answer

The statement that the training mirrors the work context as much as possible promotes transfer of training to job situations. This means that trainees are more likely to apply what they learned in training to their actual job when the training environment closely resembles their work environment. Options A, B, and C may also facilitate transfer of training, but not as directly as option D.

Quiz 7: Training Human Resources

Several factors should be considered when selecting training delivery methods. Which of the following is NOT a common factor?

One training practice involves using vendors to train employees. Which of the following is its name?

Which of the following groups is LEAST suited to training using e-learning?

The employer of cross-training employees enjoys two major advantages. One is development. Which of the following is the other?

Which of the following statements accurately describes on-the-job training?

People learn best when they are given reinforcement as soon as possible after training. Which of the following is the name of this learning concept?

Which of the following statements presents a major benefit of e-learning?

Some training occurs through interactions and feedback among employees. What is this source of training called?

Henry is scheduling a program on handling hazardous materials for all production employees at the chemical plant to comply with OH&S regulations. Which of the following classifications does this training program fall into?

The concept of reinforcement is based on a law. Which of the following is the law?

The effectiveness of all new training programs needs to be determined. Which of the following should be implemented to achieve this?

Which of the following is a problem with on-the-job training (OJT) ?

Training is an area targeted by human rights laws. On which of the following does a primary concern centre?

Which type of training is the most common at all levels in an organization?

Unions view cross training unfavourably. Which of the following sums up why?

The goal of corporate training is to transfer the training to the workplace. Which of the following notes the usual success of this transfer?

The Internet or an organizational intranet may be used to conduct training online. What is this the definition of?

Various conditions must be in place to promote transfer of training to job situations. Which of the following statements presents one?