Individuals outside the normal chain of command who act as problem solvers for both management and employees are called_____.
A) organizational ombuds
B) whistle-blowers
C) union-stewards
D) peer-review panelists

Question

Quizplus · Accepted Answer

Organizational ombuds are impartial and confidential professionals who are available to employees to help them resolve work-related concerns, complaints or disputes. They may work with both management and employees to identify issues, facilitate communication, and find appropriate solutions to problems. Whistle-blowers are individuals who report illegal or unethical activities within an organization to outside authorities, union-stewards represent union members and negotiate collective bargaining agreements, and peer-review panelists evaluate the work of their colleagues for quality control purposes. None of these roles encompass the problem-solving responsibilities of organizational ombuds.

Individuals Outside the Normal Chain of Command Who Act as Problem