Behaviors that go beyond what is formally expected by an organization are technically know as
A) normative citizenship behaviors
B) continuance citizenship behaviors
C) affective citizenship behaviors
D) organizational citizenship behaviors

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors (OCBs) refer to actions taken by employees that go beyond their formal job requirements and contribute to the effective functioning of the organization. This includes behaviors such as helping colleagues, volunteering for extra tasks, and suggesting improvements. Normative, continuance, and affective citizenship behaviors are not commonly used terms in the field of organizational behavior.

Behaviors That Go Beyond What Is Formally Expected by an Organization