Organizational citizenship behavior is defined as any voluntary, attitude-driven, counterproductive behavior that violates organizational norms and causes some degree of harm to organizational functioning.

Question

Organizational citizenship behavior is defined as any voluntary, attitude-driven, counterproductive behavior that violates organizational norms and causes some degree of harm to organizational functioning.​

Quizplus · Accepted Answer

The given definition is incorrect. Organizational citizenship behavior refers to voluntary, discretionary behavior that goes beyond formal job requirements and contributes to the effective functioning of an organization. Counterproductive behavior that violates organizational norms and causes harm to organizational functioning is referred to as deviant behavior.

Organizational Citizenship Behavior Is Defined as Any Voluntary, Attitude-Driven, Counterproductive