Abraham is a salesman who sells used cell phones as new ones.The phones have been repackaged to make them look new.Abraham knows that this is unethical and faces a conflict between concealing information from his customers and selling them the used phones.The tension created by this conflict between his attitude and his behavior is known as _____.

Question

Abraham is a salesman who sells used cell phones as new ones.The phones have been repackaged to make them look new.Abraham knows that this is unethical and faces a conflict between concealing information from his customers and selling them the used phones.The tension created by this conflict between his attitude and his behavior is known as _____.​

Quizplus · Accepted Answer

Cognitive dissonance is the tension or discomfort that arises from holding contradictory beliefs or attitudes and behaving in a way that is inconsistent with them. Abraham's belief that it is wrong to sell used phones as new conflicts with his behavior of doing so, creating cognitive dissonance. A, B, and C do not accurately describe Abraham's situation.

Abraham Is a Salesman Who Sells Used Cell Phones as New