Question 1

________________________________ refers to an innovative mindset that strives to meet customers' immediate demands quickly and inexpensively.

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Question 2

Define and discuss the differences between Follett's concepts of 'unity of command','division of work','unity of direction' and the 'scalar chain'.

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Question 3

Identify and define the three forces that impact on an organisation's management.

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Question 4

List the three assumptions associated with McGregor's Theory X.

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Question 5

Using examples,define what is meant by the term jugaad.

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Question 6

Define the terms 'systems thinking','system','subsystems','synergy'.

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Question 7

_________________ refers to the contracting out to another organisation a function or activity which could be,or was previously,performed in-house.

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Question 8

Discuss the advantages and disadvantages of Taylor's scientific management.

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Question 9

List the five assumptions associated with McGregor's Theory Y.

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Question 10

________________________________ (two words)refers to any effort to systematically organise and make available a company's intellectual capital.

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Question 11

Identify and define the types of systems inherent to effective customer relationship management (CRM).Be sure to include examples to illustrate your answer.

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Question 12

________________________________ (two words)refers to the way in which organisations engage and satisfy wide variety of stakeholders with whom they interact.

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Question 13

Define the difference between e-business and e-commerce.

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Question 14

________________________________ (three words)are systems that enable a company to maintain close relationships with its customers,collect and manage customer information,and collaborate with customers to provide the most valuable products and services.

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Question 15

List three of the basic ideas of scientific management.

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Question 16

Identify and define the three contributions and criticisms of scientific management.

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Question 17

The writings of Fayol,Taylor and Weber provide the foundation for modern management.Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organisation.

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Question 18

Define and discuss the term 'sustainable development'.In your work,be sure to provide examples of organisations that have successfully integrated 'sustainable development' into their management practices.

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Question 19

Identify the elements of a bureaucracy.

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Question 20

Briefly describe systems theory,including synergy and negative entropy.

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Quiz 2: The Evolution of Management Thinking