_______________________ (three words)are the processes that enable an organisation to assess and report the key performance parameters concerning its progress towards achieving specific goals.
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Q77: Being a humble and 'servant like' are
Q78: _ is/are the focused set of important
Q79: Recognising and rewarding staff for their contribution
Q80: Understanding how clients actually use their services
Q81: The _ (three words)relates to any standard
Q83: A differential in aspect of the organisation
Q84: _ is a set of overall priorities
Q85: The earnest and persistent application of hard
Q86: _ is the overly controlling,detailed supervision of
Q87: A _ (three words)are a focused set
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