Firms adopt knowledge management systems:
A) to help deal with employee turnover.
B) to increase productivity.
C) to improve customer service.
D) all of the above.

Question

Quizplus · Accepted Answer

Firms adopt knowledge management systems to help with employee turnover by sharing information and knowledge within the organization. This system can also help increase productivity by streamlining processes and providing access to relevant information. Additionally, knowledge management systems can improve customer service by allowing employees to access customer data and respond to inquiries quickly and accurately. Therefore, all of the above are valid reasons for firms to adopt knowledge management systems.

Firms Adopt Knowledge Management Systems