Question 1

Which of the following countries is said to be a non-avid advocate of New Public Management, because it has not fully adopted the complete aspects of New Public Management?

Accepted Answer

Canada is often cited as a country that has not fully embraced all aspects of New Public Management, despite some initial implementation efforts. The Canadian government has emphasized the importance of maintaining a strong public service and has been more cautious in implementing elements such as outsourcing and performance-based pay.

Question 2

Managerialism leans on humanist thinking.

Accepted Answer

Managerialism is a theory of management that emphasizes the importance of human relations and employee motivation. Humanist thinking is a philosophical approach that emphasizes the importance of human reason and experience. Managerialism leans on humanist thinking because it believes that managers should focus on creating a work environment that is conducive to employee growth and development.

Question 3

Which of the following theories best applies to New Public Management?

Accepted Answer

New Public Management is primarily based on the principles of public choice theory, which emphasizes the application of economic and financial concepts to public management. This theory is concerned with the efficient use of public resources, competition among service providers, and accountability through performance measurement.

Question 4

How can we best describe Canada's approach to public sector reform with the adoption of New Public Management?

Accepted Answer

Canada's approach to public sector reform with the adoption of New Public Management has been more moderate and less extreme than other countries such as the UK, New Zealand, and Australia. While Canada has adopted elements of NPM, such as performance-based management and contracting-out, it has also maintained elements of the traditional, bureaucratic model.

Question 5

What does PMMA stand for?

Accepted Answer

PMMA stands for performance, measurement, management, and accountability.

Question 6

New Public Management states that public agencies should be receptive to competitive arrangements within government, and between the public, private, and non-profit sectors.

Accepted Answer

This is a key principle of New Public Management. It emphasizes the importance of introducing market-oriented practices and competition in public administration to improve efficiency and effectiveness. This can involve public-private partnerships, contract-based models, and performance-based incentives to stimulate innovation and reduce bureaucracy.

Question 7

Which type of government empowers citizens through participatory democracy to take responsibility for solving their own problems?

Accepted Answer

The answer of Which type of government empowers citizens through...

Question 8

Traditional public administration is more decentralized than New Public Management.

Accepted Answer

Traditional public administration is less decentralized than NPM.

Question 9

Whose contribution to the evolution of New Public Management identified the need for post-bureaucratic organization?

Accepted Answer

Michael Barzelay's contribution to the evolution of New Public Management emphasized the need for post-bureaucratic organization, which involves less hierarchical structures, more flexible decision-making, and greater employee involvement in decision-making. Thomas Peters and Robert Waterman were management consultants who wrote about the importance of organizational culture, while Max Weber was a sociologist who studied the characteristics of bureaucracy.

Question 10

Which of the following theories centres on the promotion of the common good and emphasizes collaboration between multiple stakeholders?

Accepted Answer

New Public Governance centers on the promotion of the common good and emphasizes collaboration between multiple stakeholders, making it the best fit out of the given options. Public Value Governance also focuses on promoting the common good, but it specifically emphasizes the value that public organizations create. Digital Era Governance refers to how technology is changing governance, whereas Managerial Reform focuses on improving efficiency and effectiveness through management techniques.

Question 11

Who articulated the concept of New Public Governance?

Accepted Answer

Stephen Osborne is widely credited with articulating the concept of New Public Governance, which emphasizes the need for public sector organizations to collaborate with non-governmental actors and adopt more participatory forms of decision-making. This approach to governance represents a departure from traditional bureaucratic models, which are viewed as inefficient and unresponsive to the needs of citizens. Other scholars, such as Robert Denhardt and Jane Denhardt, have also contributed to the development of New Public Governance theory, but Osborne is considered one of the foremost experts in the field. Ted Gaebler, on the other hand, is associated with the concept of "reinventing government," which is a related but distinct movement in public administration.

Question 12

Which of the following are characteristics of Post-Bureaucratic organizations?

Accepted Answer

Post-Bureaucratic organizations are results-oriented, meaning that their focus is on achieving desired outcomes rather than just following established procedures or maintaining the status quo. They are also often characterized by a more flexible, team-based approach to work, with a greater emphasis on collaboration and innovation than in traditional bureaucratic organizations. Choices A, B, and C do not accurately reflect the characteristics of Post-Bureaucratic organizations.

Question 13

Which authors outlined the concept of entrepreneurial government in their book Reinventing Government?

Accepted Answer

David Osborne and Ted Gaebler are the authors who outlined the concept of entrepreneurial government in their book Reinventing Government.

Question 14

According to the New Public Management Theory, performance measurement should never be the focus or central aspect to the operation of the modern public organization.

Accepted Answer

According to NPM, performance measurement is critical to the operation of modern public organizations.

Question 15

Thomas Peters and Robert Waterman wrote a book about the private sector, specifically focusing on well-run American companies, in order to determine the qualities that make for success.What is the name of that book?

Accepted Answer

The book written by Thomas Peters and Robert Waterman is called "In Search of Excellence" and it specifically focuses on well-run American companies, analyzing the qualities that make for success. The other choices are not relevant to the topic of the book.

Question 16

New Public Management places an emphasis on client-centred delivery of services.

Accepted Answer

New Public Management (NPM) does place an emphasis on client-centred delivery of services. This means that public sector organizations are expected to focus on meeting the needs and preferences of their clients or customers, and to adopt a more customer-oriented approach to service delivery. This often involves setting service standards, monitoring performance, and measuring customer satisfaction, among other things.

Question 17

What type of accountability best applies to New Public Management?

Accepted Answer

New Public Management emphasizes accountability based on results, which means measuring and evaluating the outcomes achieved by public sector organizations and using that information to improve their performance. This type of accountability focuses on achieving specific goals and objectives, rather than simply following rules and regulations.

Question 18

Which of the following theoretical propositions contends that the essence of any large organizational form is NOT based on a Weberian ideal-type bureaucracy?

Accepted Answer

The answer of Which of the following theoretical propositions contends...

Question 19

Which of the following was launched by the federal government in 1995 to improve client satisfaction with government services through the use of service standards?

Accepted Answer

BLM :	Remember

Question 20

Which of the following best describes a theory that uses economic principles to analyze political activity, by suggesting that people take political action to further their self-interest?

Accepted Answer

Public Choice Theory uses economic principles to analyze political activity and suggests that people take political action to further their self-interest. Managerialism, New Public Management, and Post-Bureaucratic Organization Theory focus more on organizational management and do not necessarily incorporate economic principles.

Quiz 5: Public Administration and Organization Theory: The New Public Management, Governance, and Beyond