Question 1

For a deflecting response to work,which principle of communication should one follow?
A)Owned communication
B)Conjunctive communication
C)Descriptive communication
D)Global communication

Accepted Answer

The answer of For a deflecting response to work,which principle...

Question 2

Attributes of the PMI program are that (1)the interview is regular and private, (2)each meeting should last no longer than 15 minutes,and (3)both the manager and subordinate prepare an agenda for the meeting.Which of these attributes are correct?
A)All three attributes are correct.
B)Only attributes 1 and 2 are correct.
C)Only attributes 1 and 3 are correct.
D)Only attributes 2 and 3 are correct.

Accepted Answer

Attributes 1 and 3 are correct as the PMI program does involve regular and private interviews where both the manager and subordinate prepare an agenda. However, attribute 2 is incorrect as there is no specific time limit mentioned for the meetings.

Question 3

What does research on interpersonal communication among various cultures and nationalities confirm about the eight attributes of supportive communication?
A)The attributes have varying degrees of applicability in solving interpersonal problems.
B)The attributes have almost universal applicability in solving interpersonal problems.
C)The attributes have varying degrees of applicability in solving interpersonal problems in affective and particularistic oriented cultures.
D)The attributes have varying degrees of applicability in solving interpersonal problems in neutral and achievement-oriented cultures.

Accepted Answer

Research on interpersonal communication among various cultures and nationalities confirms that the eight attributes of supportive communication have almost universal applicability in solving interpersonal problems.

Question 4

What is the outcome of each meeting that is held under the personal management interview program?
A)Problems have been discussed.
B)Information has been shared.
C)Action items have been formulated.
D)Feedback has been given.

Accepted Answer

The personal management interview program aims to identify and solve problems, set goals and objectives, and establish performance expectations. During each meeting, action items are formulated to address the identified issues and achieve the set goals. Therefore, choice C is the most appropriate outcome of each meeting held under this program. While information sharing and feedback may occur during the meetings, they are not the primary objectives of the program.

Question 5

If I own my communication,what does that mean?
A)I can sell it to the highest bidder.
B)I can imply to receivers of my message that I am superior to them.
C)I can imply to receivers of my message that I want to keep my distance between them and me.
D)I can imply to receivers of my message that I am willing to invest in this relationship.

Accepted Answer

Owning one's communication means taking responsibility for it and being intentional about the message being conveyed. This includes investing in relationships and being clear about one's intentions and expectations. Selling communication or implying superiority or distance goes against the idea of owning communication. Therefore, option D is the best choice.

Question 6

Briefly explain the eight principles of supportive communication.

Accepted Answer

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Question 7

When using a probing response,which type of questions work best?
A)How questions
B)Why questions
C)What questions
D)When questions

Accepted Answer

What questions tend to work best when using probing responses as they allow for more detailed and specific answers, whereas how questions can be too broad and why questions can come across as confrontational. When questions may also be too specific or limit the scope of the conversation.

Question 8

Research has found managers are least likely to listen to which of the following?
A)Another manager
B)Family members
C)Subordinates that report to managers
D)People in other companies

Accepted Answer

Research has found that managers are least likely to listen to family members as they may not be seen as credible or knowledgeable sources of information in the work context.

Question 9

Your presentation didn't go as well as you had hoped.Sam stopped by and remarked,"Everything will be fine.My first presentation didn't go half as well as yours." Sam offered which type of response?
A)Advising response
B)Deflecting response
C)Probing response
D)Reflecting response

Accepted Answer

The answer of Your presentation didn't go as well as...

Question 10

Explain and give an example for each of two major obstacles to effective interpersonal communication.

Accepted Answer

The answer of Explain and give an example for each...

Question 11

When Calvin explained his problem to Melissa,her facial expressions and comments encouraged him to say more.She occasionally restated to make sure she understood what he was saying.Which stage of listening was Melissa exemplifying?
A)Reflecting
B)Probing
C)Deflecting
D)Advising

Accepted Answer

The answer of When Calvin explained his problem to Melissa,her...

Question 12

Explain the major response types used in supportive listening.Provide the key advantages and disadvantages for each response type.

Accepted Answer

The answer of Explain the major response types used in...

Question 13

When part of the message is not understood (it's clear,just part is not understood),which probe is best?
A)Elaboration probe
B)Clarification probe
C)Repetition probe
D)Reflective probe
E)A probe is not best.Use a deflective response.

Accepted Answer

The answer of When part of the message is not...

Question 14

You need to turn in your expense account.This is your first one.Mary,your co-worker,has turned in over 50 in the last two years.As you explain a problem related to turning in your expense account to her,which response type would be most appropriate for Mary to use?
A)Advising response
B)Deflecting response
C)Probing response
D)Reflecting response

Accepted Answer

The answer of You need to turn in your expense...

Question 15

Compare and contrast coaching and counseling.Give examples of both coaching and counseling.

Accepted Answer

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Question 16

Sharing personal data and engaging quickly in sensitive topics is more likely to occur in which culture?
A)A culture with affectivity orientation
B)A culture with particularistic orientation
C)A culture with achievement orientation
D)A culture with neutral orientation

Accepted Answer

A culture with affectivity orientation values building relationships and emotional connections. This can lead to more sharing of personal information and a quicker willingness to engage in sensitive topics as a way to build and deepen relationships. In contrast, cultures with particularistic orientation prioritize group membership and may require more time to establish trust before engaging in sensitive topics or sharing personal data. Cultures with achievement orientation prioritize individual success and may place less emphasis on building emotional connections, and cultures with neutral orientation value emotional restraint and may have more reserved communication styles.

Question 17

You asked your boss when you might receive a raise.He responded by telling you how interesting the travel channel is after 10:00 p.m.What should your response probably be?
A)An elaboration probe
B)A clarification probe
C)A repetition probe
D)A reflective probe
E)An advising response

Accepted Answer

The answer of You asked your boss when you might...

Question 18

Describe the steps involved in descriptive communication.Provide an example of each step.

Accepted Answer

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Question 19

Mini-Case: Investing in the 90s.Your inheritance from your Uncle Bruce has just arrived.You have decided to invest the $5,000.The following conversation took place with John,Morgan,and Ivan.Talking to John,"I can't believe Uncle Bruce left me $5,000.Geez ...that's a good chunk of change.So John,what would you do?" John smiles and says,"Plastics!" Now laughing,he says,"No,not really.I think I would place my money in a mutual fund." Morgan,who has just walked up,remarks,"Well,when I won $1,000 last year from playing blackjack,I placed my money into T-bills.The market is overpriced.I'm waiting for the correction." Ivan nods his head in agreement and then asks you,"What is it that you want to accomplish with the money?" You respond,"I want to be rich!!!" Ivan closes his eyes and asks,"Do you want to be rich now or in five years? Are you looking long term or short term?" Frustrated,you say,"This is hard,maybe I should hit the track and have a very good time." All chime in and say,"Once again,what is it that you want your money to do?"
-Several response types are illustrated in this story of what to do with your $5,000 inheritance.For each of the following situations,indicate the response type that most likely occurred.Provide support for your answer.
Situation #1: John's response to your question is an example of which response type?
Situation #2: Which response type characterizes Morgan's comment?
Situation #3: Ivan's comment,"What is it that you want to accomplish with your money?" represents which response type?
Situation #4: Ivan's second comment concerning whether you want to be rich now or later-is the investment long term or short term-is an example of which response type?
Situation #5: When all the characters respond in unison to your frustration,this is an example of which response type?

Accepted Answer

The answer of Mini-Case: Investing in the 90s.Your inheritance from...

Question 20

Explain the types of communication that invalidate people.Describe the attributes of validating communication.Provide specific examples.

Accepted Answer

The answer of Explain the types of communication that invalidate...

Quiz 4: Building Relationships by Communicating Supportively

For a deflecting response to work,which principle of communication should one follow?

Attributes of the PMI program are that (1) the interview is regular and private, (2) each meeting should last no longer than 15 minutes,and (3) both the manager and subordinate prepare an agenda for the meeting.Which of these attributes are correct?

What does research on interpersonal communication among various cultures and nationalities confirm about the eight attributes of supportive communication?

What is the outcome of each meeting that is held under the personal management interview program?

If I own my communication,what does that mean?

Briefly explain the eight principles of supportive communication.

When using a probing response,which type of questions work best?

Research has found managers are least likely to listen to which of the following?

Your presentation didn't go as well as you had hoped.Sam stopped by and remarked,"Everything will be fine.My first presentation didn't go half as well as yours." Sam offered which type of response?

Explain and give an example for each of two major obstacles to effective interpersonal communication.

When Calvin explained his problem to Melissa,her facial expressions and comments encouraged him to say more.She occasionally restated to make sure she understood what he was saying.Which stage of listening was Melissa exemplifying?

Explain the major response types used in supportive listening.Provide the key advantages and disadvantages for each response type.

When part of the message is not understood (it's clear,just part is not understood) ,which probe is best?

You need to turn in your expense account.This is your first one.Mary,your co-worker,has turned in over 50 in the last two years.As you explain a problem related to turning in your expense account to her,which response type would be most appropriate for Mary to use?

Compare and contrast coaching and counseling.Give examples of both coaching and counseling.

Sharing personal data and engaging quickly in sensitive topics is more likely to occur in which culture?

You asked your boss when you might receive a raise.He responded by telling you how interesting the travel channel is after 10:00 p.m.What should your response probably be?

Describe the steps involved in descriptive communication.Provide an example of each step.

Explain the types of communication that invalidate people.Describe the attributes of validating communication.Provide specific examples.