________ systems facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

Question

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Collaborative customer relationship management (CRM) systems allow different departments to share information about customers, such as their past purchases, preferences, and complaints. This helps to create a more personalized and seamless experience for customers, which can lead to increased satisfaction and loyalty. Data warehousing, analytical CRM, and data mining are related technologies that support the storage, analysis, and retrieval of customer data, but they do not necessarily facilitate collaboration across departments. Operational CRM, on the other hand, focuses on streamlining specific customer-facing processes, such as sales, marketing, and service, but does not necessarily involve cross-departmental collaboration.

________ Systems Facilitate the Sharing of Information Across the Various