Is the Picture Clear?
Sharon was the state manager of a pay television company.Daily, she faced many problems and decisions such as how to price different advertising time slots, who to hire, how to prepare for the advent of new technology and how she should handle increasing viewer and sponsor complaints.She needed some help sorting these issues out.
-Refer to Is the Picture Clear? (Scenario).When a customer calls up and wants a refund for their monthly pay television fee, the fact that such situations are routine and most likely have a standard response would make the response a ________ decision.
A)standard
B)routine
C)policy
D)fundamental
E)programmed

Question

Quizplus · Accepted Answer

Programmed decisions are those that are routine and have a standard response, fitting the description of handling a customer's request for a refund in a pay television company context.