Is the Picture Clear?
Sharon was the state manager of a pay television company.Daily, she faced many problems and decisions such as how to price different advertising time slots, who to hire, how to prepare for the advent of new technology and how she should handle increasing viewer and sponsor complaints.She needed some help sorting these issues out.
-Refer to Is the Picture Clear? (Scenario).Sometimes, Sharon instructs her middle managers to follow ________ when confronted with problem situations.These establish parameters for the manager making the decision rather than specifically stating what should or should not be done.
A)rules
B)procedures
C)policies
D)orders
E)suggestions

Question

Quizplus · Accepted Answer

Policies establish guidelines or principles that guide decision-making in certain situations. Rules and orders are more specific and do not allow for as much discretion or flexibility. Procedures are more detailed and specific than policies and are meant to provide step-by-step instructions on how to accomplish specific tasks. Suggestions are not as concrete or definitive as policies and do not provide clear guidance on how to make decisions. Therefore, policies are the best choice for establishing parameters for decision-making in problem situations.