Question 1

Peter, a union representative, and Mary, a senior manager with a local manufacturer, are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique?

Accepted Answer

Collaborating is a conflict resolution technique where both parties involved work together to find a solution that fully satisfies the concerns of both. This approach is characterized by an attempt to address all parties' needs and desires, aiming for a win-win situation where everyone gets what they want.

Question 2

According to the Conference Board of Canada Learning and Development Outlook, more than one-third of Canadian organizations have a coaching and/or mentoring program in place. What percentage of these organizations consider coaching and mentoring to be positive tools in their people development strategies?

Accepted Answer

The answer of According to the Conference Board of Canada...

Question 3

What conclusions does the research on wilderness training seem to indicate?

Accepted Answer

The research suggests that there is some level of incongruence between what is actually learned and what should have been learned by trainees.

Answer: D
 The research suggests a positive relationship to a limited set of outcomes, particularly for short programs.

Question 4

What leadership style focuses on the needs of employees?

Accepted Answer

The servant leadership style prioritizes the needs of employees and empowers them to reach their full potential. This style focuses on serving others, which can lead to increased job satisfaction and productivity for employees.

Question 5

John has experience managing marketing functions in a particular company. As part of his management development, he is asked to take on roles with similar levels of responsibility in other functional areas of the company. What management development approach is John's company using?

Accepted Answer

John's company is using the job rotation approach, which involves moving employees through a variety of jobs in order to broaden their experience and skills. This approach is often used as part of a comprehensive management development program, allowing employees to gain exposure to different functional areas and develop a well-rounded skill set. Job enlargement involves adding tasks and responsibilities to an existing job, while job enrichment involves adding more autonomy, control, and decision-making authority to a job. Job broadening is not a commonly used management development approach.

Question 6

What is one key difference between coaching and mentoring?

Accepted Answer

Coaching typically focuses on specific skill development or performance improvement, while mentoring has a broader scope that may include career guidance and personal development.

Question 7

The textbook describes one type of conflict as being not necessarily bad. What type of conflict may actually lead to a better outcome for the organization?

Accepted Answer

Issue-based conflict is focused on disagreements related to a specific issue or goal, rather than personal differences. This type of conflict can lead to better outcomes for organizations because it allows for the exploration and consideration of diverse perspectives and ideas, which can improve decision-making and ultimately lead to more innovative solutions.

Question 8

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations?

Accepted Answer

Wilderness training that forces trainees to face stressful situations is likely to result in the development of coping skills. Coping skills involve the ability to manage and regulate one's emotions and behavior in response to stressful or challenging situations. Wilderness training often involves situations that involve risk and uncertainty, which can help individuals develop resilience and adaptability in the face of adversity. These skills can be useful in a variety of contexts, including work, relationships, and personal life.

Question 9

Your organization has just hired a new leader for your group. After meeting with her and discussing your future role and responsibility, you feel that she behaves in ways that truly reflect what she believes and seems to be true and morally right, especially in her relationships with other members of the organization. What kind of leader is she?

Accepted Answer

An authentic leader is someone who is true to their values and beliefs, and behaves in a way that is consistent with them. This type of leader is transparent and genuine in their relationships with others, creating a culture of trust, respect, and integrity. While transactional leaders focus on rewards and punishments, transformational leaders inspire and motivate their followers to achieve greater goals. Servant leaders prioritize the needs of others over their own, emphasizing collaboration, empathy, and community building. While all of these leadership styles have their own strengths and weaknesses, an authentic leader is someone who stands out for their moral courage, integrity, and ethical behavior.

Question 10

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs. What is suggested in the results of these surveys?

Accepted Answer

The answer of The Conference Board of Canada has undertaken...

Question 11

What percentage of Canadian organizations consider the development of their leadership a top development priority?

Accepted Answer

55 percent of Canadian organizations consider the development of their leadership a top development priority.

Question 12

Which of the following are practical on-the-job development method(s) business may leverage to take advantage of "experiential learning" in a formal and structured manner?

Accepted Answer

Job rotations and special assignments are practical on-the-job development methods that provide employees with experiential learning opportunities in a formal and structured manner. These methods allow employees to gain hands-on experience and learn by doing, which is a key aspect of experiential learning.

Question 13

Which of the four broad management development steps would include the concept of transferring learned principles?

Accepted Answer

Skill application involves implementing the principles learned during skill acquisition and transferring them to personal and professional settings. Therefore, skill application includes the concept of transferring learned principles.

Question 14

A recent university graduate landed a dream job as a sales representative for a major winery. She describes her first day as follows: "I have no idea what to do, to whom I report, or how I should go about doing my job." What type of work-related stressor is she describing?

Accepted Answer

The university graduate is describing role ambiguity stressor where she is uncertain about her job duties, reporting authority, and work expectations.

Question 15

Why is the development of managers and of leadership a particularly critical issue right now?

Accepted Answer

The answer of Why is the development of managers and...

Question 16

Which concept involves highly experiential programs designed to help managers develop greater levels of life experience by participating in physically and psychologically demanding tasks and activities?

Accepted Answer

Wilderness training programs involve physically and psychologically demanding tasks and activities, often involving outdoor experiences designed to help develop greater levels of life experience. This form of experiential learning is aimed at strengthening personal and strategic leadership skills, communication, problem-solving, and teamwork.

Question 17

According to Mintzberg, what contributes to managers settling for a solution that suffices in addressing their challenges?

Accepted Answer

Mintzberg argues that time pressures and the need to make decisions quickly contribute to managers settling for a solution that suffices, rather than thoroughly analyzing and evaluating all options.

Question 18

Following a recent experiential learning program, there was a discussion of the task objectives, the outcomes realized, and the specific behaviours that facilitated or inhibited that achievement. What is this called?

Accepted Answer

This is known as an After-Event Review, which is a debriefing process that involves discussing and evaluating the outcomes and behaviors that contributed to the success or failure of the task objectives.

Question 19

Mary and John, two workers at ABC Inc., have a profound dislike for each other. In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason. What type of conflict best describes the situation between Mary and John?

Accepted Answer

The situation between Mary and John involves a dislike for each other, name-calling, and occurs in a social context (weekly sales meetings), indicating that this is an interpersonal conflict.

Question 20

As a factory floor manager, Parandeep has been asked to innovate and come up with a better way to manufacture the company's products, a concept that excites Parandeep. Unfortunately, he is aware this particular company does not tolerate errors or failures. What work-related stressor is Parandeep likely to experience working for this company?

Accepted Answer

Role conflict occurs when there are incompatible demands placed upon a person such that compliance with both would be difficult. Parandeep is excited to innovate but is also aware that the company does not tolerate errors, creating a situation where the desire to innovate conflicts with the need to avoid mistakes.

Quiz 13: Management and Leadership Development