The role of a trainer has changed from a knowledge-keeper to a knowledge-facilitator.
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Q13: The Institute for Performance and Learning has
Q14: TELUS's philosophical change in training approach resulted
Q15: Variables such as demographics, industry-centric learning, changes
Q16: According to theChapter-opening vignette, TELUS restructured its
Q17: Evidence provided in the textbook indicates a
Q19: Learning 2.0 may be categorized as a
Q20: Organizational learning can be represented with a
Q21: Which of the following factors are important
Q22: To make training and development programs effective,
Q23: What type of challenge did TELUS's original
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