When service failure is severe,the recovery efforts to mend the relationship with the customer should be:
A)delayed
B)immediate
C)reckless
D)subdued

Question

Quizplus · Accepted Answer

When service failure is severe, it is important to take immediate action to address the issue and restore the customer's trust. Delaying the recovery efforts may worsen the situation, while reckless or subdued measures may not be effective in resolving the problem. Therefore, immediate recovery efforts are the best choice in such cases.

When Service Failure Is Severe,the Recovery Efforts to Mend the Relationship