Which of the following statements is FALSE about customer-focused supply chain management?
A)Every supply chain member is linked to the customer.
B)Quality customer service requires collaborative relationships throughout the supply chain.
C)An individual company cannot manage and provide quality customer service without the help of its supply chain.
D)An individual company can manage and provide quality customer service without the help of its supply chain.

Question

Quizplus · Accepted Answer

The statement "An individual company can manage and provide quality customer service without the help of its supply chain" is false. Supply chain members play a crucial role in providing quality customer service, as they are linked to the customer and can collaborate to enhance the customer experience. A company cannot manage the entire supply chain and provide quality customer service on its own, as it needs the support and cooperation of other supply chain members.

Which of the Following Statements Is FALSE About Customer-Focused Supply