In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which of the following dimensions of the balanced scorecard?
A)Customer service
B)Potential for learning and growth
C)Financial performance
D)External business processes
E)Internal business processes

Question

Quizplus · Accepted Answer

The question specifically mentions internal activities and processes, which falls under the internal business processes dimension of the balanced scorecard. This dimension focuses on the efficiency and effectiveness of the company's internal operations and how they contribute to the overall success of the organization.

In the Process of Implementing the Balanced Scorecard Approach at His