In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If he finds they cannot provide this service,he will implement training to bring everyone up to speed.What Micah is conducting is a ______.
A) competency model
B) remediation
C) training
D) needs assessment

Question

Quizplus · Accepted Answer

Micah is conducting a needs assessment to determine if the tax preparers have the necessary knowledge of current tax laws to deliver excellent customer service. If they do not, he will implement training to address this need.

In Anticipation of Tax Season,Micah Is Working with the Organization's