Employees' skills and commitment create a competitive advantage in service industries,but technology is the primary key to a competitive advantage in manufacturing industries.

Question

Quizplus · Accepted Answer

Even in technologically advanced factories, the employees' skills and commitment create the competitive advantage. For example, at GE, the workers' knowledge, skills, and dedication are believed to be responsible for the firm's leadership in the aerospace industry.

Employees' Skills and Commitment Create a Competitive Advantage in Service