Question 1

Pilots train on flight simulators for safety,learning efficiency,and cost savings.This is an example of ________.

Accepted Answer

With vestibule/simulated training, trainees learn on the actual or simulated equipment they will use on the job but receive their training off the job. Such training is necessary when it is too costly or dangerous to train employees on the job.

Question 2

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

Accepted Answer

Computer-based training involves using a computer system to simulate tasks or learn a job.

Question 3

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Accepted Answer

Apprenticeship training is a structured process by which individuals become skilled workers through a combination of formal instruction and on-the-job training, usually under the guidance of an expert. It is especially popular for learning professional trades, such as plumber or electrician.

Question 4

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

Accepted Answer

The answer of What steps can be taken during training...

Question 5

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Accepted Answer

With vestibule/simulated training, trainees learn on the actual or simulated equipment they will use on the job but receive their training off the job. Such training is necessary when it is too costly or dangerous to train employees on the job.

Question 6

Which of the following allows people in one location to communicate live with people in another location?

Accepted Answer

Videoconferencing is a popular way to train geographically dispersed employees. It is used to connect two or more distant groups using a combination of audio and visual equipment. Computer-based training involves using a computer system to simulate tasks or learn a job.

Question 7

In a brief essay,discuss how firms utilize advancements in technology to train their employees and to develop their managers.

Accepted Answer

The answer of In a brief essay,discuss how firms utilize...

Question 8

Lara is a mid-level manager at a telemarketing company.She has been given the task of coaching a new employee,so Lara will most likely ________.

Accepted Answer

With the coaching method of on-the-job training, an experienced worker trains the employee. This may involve having the supervisor show the new employee the ropes, step-by-step. Coaching is less likely to involve monitoring benefits or changing the workload of a new worker.

Question 9

Bob demonstrates to trainees how to handle angry customers who call the firm's help line.Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills.Which training technique is Bob most likely using?

Accepted Answer

Behavior modeling involves first showing trainees the right (or "model") way of doing something. Then the instructor lets trainees practice that way before providing feedback on the trainees' performance.

Question 10

Approximately ________ of what employees learn on the job comes from informal learning.

Accepted Answer

Surveys from the American Society for Training and Development estimate that 70%-80% of what employees learn on the job they learn not through formal training programs but through informal means, including performing their jobs in collaboration with their colleagues.

Question 11

________ means having a person learn a job by actually doing it.

Accepted Answer

When starting a new job, every employee gets some on-the-job training which involves learning about the job while performing the job. The most familiar on-the-job training (OJT) technique is the coaching or understudy method. Here an experienced worker or supervisor trains the employee on the job.

Question 12

Which of the following training methods is experienced by almost all employees?

Accepted Answer

When starting a new job, every employee gets some on-the-job training which involves learning about the job while performing the job. The most familiar on-the-job training (OJT) technique is the coaching or understudy method. Here an experienced worker or supervisor trains the employee on the job.

Question 13

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

Accepted Answer

Dental assistant, electrician, and chef are some of the most popular occupations using the apprenticeship method of training. A banker would most likely not be trained with an apprentice, but would probably be trained through OJT instead.

Question 14

A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.

Accepted Answer

Managers use task analysis for identifying the training needs of new employees. For current employees, a task analysis is usually not enough, so a performance analysis is necessary.

Question 15

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

Accepted Answer

The most familiar on-the-job training (OJT) technique is the coaching or understudy method. OJT may also involve observing co-workers or supervisors. Role playing is a type of behavior modeling that involves simulations.

Question 16

What are the main steps involved in the training process? What are two methods used to assess employee training needs?

Accepted Answer

The answer of What are the main steps involved in...

Question 17

Rebekah was hired soon after graduation and assigned to complete a management trainee program.She will move to various jobs each month for a 9-month period of time.Her employer is utilizing the ________ form of training.

Accepted Answer

Job rotation, in which an employee (usually a management trainee) moves from job to job at planned intervals, is an on-the-job training technique. Special assignments similarly give lower-level executives firsthand experience in working on actual problems.

Question 18

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Accepted Answer

The first step in performance analysis is usually to compare the person's actual performance to what it should be. Doing so helps to confirm that there is a performance deficiency, and can be accomplished through attitude surveys, diaries, tests, and performance appraisals.

Question 19

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Accepted Answer