Question 1

A managerial technology development process decides if a particular technology will be purchased or developed by the company.

Accepted Answer

False

Question 2

An efficiency objective is one that focuses on doing the right things,thereby helping achieve organizational strategy.

Accepted Answer

An efficiency objective focuses on doing things right, while an effectiveness objective focuses on doing the right things.

Question 3

A strategic technology development process estimates the time required for each step in a software development process.

Accepted Answer

A strategic technology development process focuses on aligning technology development with the strategic goals of an organization, rather than estimating time for each step in software development, which is more related to project management methodologies.

Question 4

Since judgment and a tolerance for ambiguity are important,managerial processes typically have more human actors than strategic processes.

Accepted Answer

Strategic processes often involve more ambiguity and require judgment and tolerance for ambiguity, typically involving more human actors for decision-making, whereas managerial processes are more routine and structured, often with fewer human actors involved in each decision.

Question 5

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

Accepted Answer

Human resources processes do involve all of these activities, among others, to manage the organization's workforce effectively.

Question 6

Technology development processes include designing,developing,and testing technology in support of the primary activities.

Accepted Answer

Technology development processes include designing, developing, and testing technology to support primary activities such as manufacturing, research, and development, marketing, and sales.

Question 7

Providing after-sales support to enhance or maintain the value of a product is called service.

Accepted Answer

After-sales support is a component of service, as it helps to maintain or enhance the value of a product for the customer.

Question 8

Inbound logistics processes receive,store,and disseminate product input.

Accepted Answer

The answer of Inbound logistics processes receive,store,and disseminate product input....

Question 9

A business process is a sequence of activities for accomplishing a function.

Accepted Answer

This statement is true. A business process is a set of activities that, when completed in sequence, accomplish a specific business objective.

Question 10

Actors are resources who are either humans or computer hardware.

Accepted Answer

Actors refer to resources that can be either human actors or computational actors, such as computer hardware.

Question 11

Evaluating customer complaint patterns is an example of an operational customer service process.

Accepted Answer

The answer of Evaluating customer complaint patterns is an example...

Question 12

Efficiency and effectiveness occur only at the operational and strategic levels of processes.

Accepted Answer

Efficiency and effectiveness can occur at all levels of processes, including tactical, operational, and strategic.

Question 13

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

Accepted Answer

The primary goal of sales and marketing is to identify potential customers and persuade them to buy a product or service. Ultimately, the aim is to generate revenue and grow the business.

Question 14

Resources are defined as tasks within a business process.

Accepted Answer

Resources are not tasks, but rather the people, equipment, and materials required to complete tasks within a business process.

Question 15

In a dynamic process,the activities typically follow a fixed predefined sequence.

Accepted Answer

In a dynamic process, the activities do not necessarily follow a fixed predefined sequence. The order and timing of the activities can vary depending on different factors such as resources, inputs, and external factors.

Question 16

An objective is a desired goal an organization has decided to pursue.

Accepted Answer

An objective is defined as a specific and measurable desired goal that an organization has decided to pursue. Therefore, the statement "an objective is a desired goal an organization has decided to pursue" is true.

Question 17

Processes can have effectiveness or efficiency objectives,or both.

Accepted Answer

Processes can be designed with the goal of maximizing their effectiveness (i.e. achieving specific results or outcomes) or their efficiency (i.e. minimizing waste or resource use). Sometimes, processes may aim to achieve both objectives simultaneously.

Question 18

Efficiency objectives seek to conserve limited resources while effectiveness objectives help achieve a company strategy.

Accepted Answer

Efficiency objectives focus on using resources in the best possible manner to minimize waste or costs, while effectiveness objectives are aimed at achieving the overall goals and strategy of the company.

Question 19

Operational service processes include Track Orders,Customer Support,and Customer Support Training.

Accepted Answer

The statement is true. Operational service processes typically include tracking orders, providing customer support, and training employees on providing efficient customer service.

Question 20

A role is a subset of the activities in a business process that are performed by a particular actor.

Accepted Answer

A role is a subset of activities that are performed by a particular actor in a business process. Therefore, the statement is true.

Quiz 6: Using Is to Improve Processes