Question 1

_____ is the managerial function ofguiding employees towardaccomplishing organizationalobjectives.

Accepted Answer

Leading is the managerial function of guiding employees towards accomplishing organizational objectives. Staffing involves the recruitment and selection of employees, planning involves setting organizational goals and strategies, and controlling involves monitoring and evaluating performance to ensure goals are being met.

Question 2

People are often influenced by another personbecause of some tangible or intangible aspect of another's personality.This kind of power is referred to as _____ power.

Accepted Answer

Referent power is based on the desire to be like or to be close to someone. It is the result of the charisma, charm, or other attractive characteristics of an individual that elicits admiration, respect, or trust from others. This kind of power is often associated with role models, such as celebrities, athletes, or leaders who have a strong appeal to their followers.

Question 3

Juanita,a first-line manager at a software manufacturer,wants to help her subordinates develop their skills in specific technical areas.Therefore,she selects certain duties that she is responsible for and transfers them over to her subordinates for completion.She then follows up to provide guidance and feedback.This process is referred to as _____.

Accepted Answer

Delegation is the process of transferring tasks and responsibilities from a higher-level manager to a subordinate, who is then held accountable for completing the task. In this case, Juanita is delegating certain duties to her subordinates to help them develop their skills in specific technical areas. She is also providing guidance and feedback, which are important aspects of effective delegation.

Question 4

The acceptance theory of authority states that:

Accepted Answer

The acceptance theory of authority emphasizes that managers only have authority if their employees recognize it and agree to follow their directions. The other options, while related to leadership and authority, do not accurately describe the acceptance theory.

Question 5

The managerial function of _____ involves ensuring that actual performanceis in line with intended performance and taking corrective action asneeded.

Accepted Answer

Controlling involves monitoring and measuring actual performance against intended performance and taking corrective action as needed to ensure that goals are achieved. Organizing refers to arranging resources and activities to achieve goals, planning involves setting goals and identifying the actions needed to achieve them, and deskilling refers to the process of reducing the skill level required to perform a particular job.

Question 6

_____ includes the tasks of recruiting,selecting,orienting,training,appraising,promoting,andcompensating employees.

Accepted Answer

Staffing includes all the activities related to managing the workforce of the organization, such as recruitment, selection, orientation, training, performance appraisal, promotion, and compensation. Controlling is about monitoring and correcting the activities of the organization to reach its goals. Leading refers to directing and motivating the employees towards achieving the objectives. Deskilling is the process of making a skilled job into a low-skilled one.

Question 7

Which of the following is NOT a limitation to authority?

Accepted Answer

Competitors' practices are not a limitation to authority. They may influence decision-making, but they do not restrict or limit the authority of an individual or organization. Union contract provisions, government or regulatory agency restrictions, and company policies are all examples of limitations to authority.

Question 8

_____ is a leadership style that emphasizes collaboration,trust,and empathy; engages followers in all aspects of the organization;and helps followers to better themselves.

Accepted Answer

Servant leadership focuses on serving the needs of others, including followers, customers, and the community. It prioritizes collaboration, trust, and empathy, and aims to empower and develop followers through involvement and shared decision-making. This approach is different from autocratic leadership, which emphasizes individual control and decision-making, and hands-off leadership, which involves minimal engagement or direction. Demonstrative leadership is not a commonly recognized term or concept in the field of leadership.

Question 9

Venus Inc.has recently implemented a new work process for its finance department.To check whether the new system is delivering the required results or not,the managers at Venus are conducting surveys and random checks.Which of the following managerial functions is illustrated in the scenario?

Accepted Answer

The managerial function illustrated in the scenario is controlling, as the managers are conducting surveys and random checks to ensure that the new work process is delivering the required results. Controlling is an important function that involves monitoring performance and making necessary adjustments to ensure that goals are being achieved.

Question 10

_____ pertain to the savvy to ascertain the hidden rules of the organizationalgame and to recognize the roles various people play in getting things doneoutside of formal organizational channels.

Accepted Answer

Political skills refer to the ability to understand the informal power dynamics within an organization and the ability to navigate these dynamics to achieve desired outcomes. It involves recognizing the roles various individuals play in the organization and understanding how decisions are made outside of formal channels.

Question 11

Guiding,teaching,and supervising employees are activities associated with:

Accepted Answer

Guiding, teaching, and supervising employees are all activities associated with leading. Leading involves supervising, motivating and inspiring employees to achieve the organization's goals.

Question 12

A person who does the things necessary to allow employees to do the best possible job is known as a(n)_____.

Accepted Answer

A person who enables employees to do the best possible job is known as an enabler. This person removes obstacles and provides resources, training, and support to help employees reach their full potential. A mediator helps to resolve conflicts between two parties, an arbitrator makes decisions about disputes, and a disciplinarian enforces rules and regulations.

Question 13

Supervisors who threaten punishment and discipline use _____power.

Accepted Answer

Coercive power is based on the ability to punish or withhold rewards, and supervisors who threaten punishment and discipline are using this type of power. Referent power is based on respect and admiration, hands-off power refers to a supervisor who is too passive or uninvolved, and expert power comes from knowledge and expertise in a particular area.

Question 14

One difference between the manager and the leader is that:

Accepted Answer

The main difference between a manager and a leader is that the leader challenges the status quo, while the manager typically maintains it. Managers are focused on maintaining the current structure and processes, whereas leaders inspire change and innovation. Therefore, option C is the best choice as it clearly differentiates between the two roles. Options A, B, and D are incorrect as they do not accurately describe the differences between managers and leaders.

Question 15

Which of the following statements about the manager and the leader is NOT generally considered to be true?

Accepted Answer

Generally, it is considered that the leader innovates and the manager administers. However, there may be situations where the manager is also expected to innovate, especially in today's rapidly changing business environment. Therefore, the statement that "the manager innovates" is not always true.

Question 16

_____ is also known as directing,motivating,or influencing because it plays a major role in employee morale,job satisfaction,productivity,and communication.

Accepted Answer

Leading refers to the process of directing, motivating, or influencing employees towards the achievement of organizational goals. It involves the use of different leadership styles, communication skills, and motivation techniques to ensure employee morale, job satisfaction, and productivity. Effective leading is crucial for the success of any organization as it fosters better communication, decision-making, and teamwork among employees.

Question 17

_____ is defined as the legitimate or rightful power to lead others,the right to orderand to act.

Accepted Answer

Authority is the legitimate power or right to lead and direct others. It can be vested in a position or role, such as a manager, or earned through expertise or experience. Subordination refers to the act of being subordinate to someone else's authority, while seniority refers to a person's length of service or time in a particular role. Personal power, on the other hand, refers to an individual's ability to influence and persuade others, regardless of their formal authority.

Question 18

Willis spends a significant amount of his time at work performing tasks such as distributing work among his subordinates and arranging their shifts and tasks to be performed.This relates most closely to which managerial function?

Accepted Answer

The tasks Willis is performing, such as distributing work among subordinates and arranging their shifts, relate to the organizing function of management. This involves coordinating and arranging resources, tasks, and people to achieve organizational goals.

Question 19

_____ is the managerial function that comes first.

Accepted Answer

Planning is the first and fundamental function of management, as it involves setting objectives and determining the actions necessary to achieve them. All other managerial functions, such as organizing, staffing, and controlling, are dependent on the planning function.

Question 20

_____ pertain to the ability to plan,organize,and coordinate the activitiesof a work group.

Accepted Answer

Administrative skills involve planning, organizing, and coordinating tasks within a group or organization. These skills help managers or leaders to efficiently allocate resources, delegate tasks, and achieve common goals. Spatial skills refer to the ability to understand and visualize spatial relationships, while abstract skills involve conceptual thinking and problem-solving. Political skills pertain to the ability to navigate power dynamics and build alliances within an organization. While all of these skills may be valuable in different settings, the ability to plan, organize, and coordinate activities is most closely linked to administrative skills.

Quiz 2: The Management Functions