Question 1

What are emotional intelligence skills? How can they help you?

Accepted Answer

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Question 2

On what four elements is the team-based organizational structure focused?

Accepted Answer

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Question 3

Which managerial function should be done first? What does it consist of?

Accepted Answer

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Question 4

During supervisor training,Raquel learns that in disciplining workers,she must ensure that actions meet certain tests of fairness and just cause.Which of the following is NOT an example of just or proper cause?
A)Proper notification
B)Penalties commensurate with the nature of the infraction
C)Sufficient evidence
D)Verbal warnings

Accepted Answer

Verbal warnings alone may not be sufficient grounds for disciplinary action as there must be a paper trail to document previous warnings and actions taken. The other three options listed all pertain to ensuring just and proper cause in disciplinary actions.

Question 5

During a labor dispute,XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute.Such an individual is referred to as a(n):
A)arbitrator.
B)negotiator.
C)grievance manager.
D)top-level manager.

Accepted Answer

An arbitrator is a person selected by both parties to a labor dispute to hear evidence and arguments and to render a final and binding decision to resolve the dispute.

Question 6

What is the role of an arbitrator?

Accepted Answer

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Question 7

A(n)_____ isthe negotiated document between the union andthe employer that covers terms and conditions of employment for representedemployees.
A)labor agreement
B)article of incorporation
C)statement of qualification
D)occupational bona fide

Accepted Answer

A labor agreement, also known as a collective bargaining agreement (CBA), is a legally binding document negotiated between a labor union and an employer that outlines the terms and conditions of employment for represented employees.

Question 8

Which of the following statements is true about coordination?
A)It can be achieved by building networks focused at common objectives.
B)It is achieved in the planning stage rather than the organizing stage.
C)It begins during the controlling function of management.
D)It is adversely affected if there are inter-departmental networks in an organization.

Accepted Answer

Coordination can be achieved by building networks focused at common objectives. It involves aligning the efforts of different individuals or departments towards a common goal. Building networks and fostering communication can help achieve this coordination.

Question 9

Is leadership the same thing as management? Why or why not?

Accepted Answer

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Question 10

Samuel has a strong relationship with his subordinates,who perceive him as possessing significant knowledge,skills,and expertise to manage effectively.In this case,Samuel possesses which level of power?
A)Coercive power
B)Reward power
C)Position power
D)Personal power

Accepted Answer

Samuel's strong relationship with his subordinates and their perception of his knowledge, skills, and expertise indicate that he has developed personal power based on his personal attributes and characteristics. Personal power is derived from an individual's skills, knowledge, and personal characteristics, such as charisma, expertise, and reputation, rather than from their position or formal authority. The other options, such as coercive power, reward power, and position power, are all derived from an individual's formal authority or control over resources, rather than their personal attributes.

Question 11

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

Accepted Answer

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Question 12

A(n)_____ is someone who is selected by the union and managementto render a final and binding decision concerning a grievance when theunion and management cannot settle the grievance themselves.
A)ally
B)arbitrator
C)volunteer
D)mediator

Accepted Answer

An arbitrator is selected by both the union and management to make a final and binding decision regarding a grievance when they are unable to resolve it themselves. An arbitrator differs from a mediator, who helps the parties involved to come to a mutually agreed-upon solution, but does not have the authority to make a final decision. Allies and volunteers are not necessarily relevant to the process of resolving a grievance.

Question 13

_____is the orderly synchronization of efforts ofthe members and resources of an organization to accomplish the organization'sobjectives.
A)Planning
B)Organizing
C)Entropy
D)Coordination

Accepted Answer

Coordination is the process of ensuring that the activities of different individuals and departments are harmoniously aligned towards the achievement of organizational goals. It involves bringing together different parts of an organization and ensuring that they work together efficiently and effectively. Planning involves setting goals and determining the actions required to achieve them, organizing involves arranging resources in a structured manner to facilitate the accomplishment of objectives, while entropy refers to the natural tendency of a system to become disordered over time.

Question 14

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n):
A)industry.
B)labor union.
C)informal club.
D)settlement office.

Accepted Answer

Simon's membership in an organization that represents him and his coworkers suggests that it is a labor union, which formally negotiates for better wages, benefits, and working conditions on behalf of its members. The other options do not fit the description of an organization that represents employees in a workplace.

Question 15

On account of the harsh and severe times that came as a result of the recent economic downturn,ARV Inc.is implementing measures to cut spending and tighten its budget to avoid layoffs.These are referred to as _____ measures.
A)labor
B)austerity
C)arbitration
D)networking

Accepted Answer

Austerity measures refer to actions taken by companies or governments to reduce spending and cut costs during economic crises. These measures can include reducing salaries, limiting travel expenses, or eliminating non-essential services. In this case, ARV Inc. is trying to avoid layoffs by implementing austerity measures.

Question 16

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Accepted Answer

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Question 17

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.
A)referent cause
B)illegitimate cause
C)coercive cause
D)just cause

Accepted Answer

Just cause refers to a legitimate reason for taking disciplinary action against an employee, and following this principle ensures that the disciplinary action is fair, reasonable, and justified. The other options (referent cause, illegitimate cause, coercive cause) do not relate to the concept of just cause in the context of employee discipline.

Question 18

Which of the following functions is NOT performed by labor unions on behalf of employees?
A)Employee representation
B)Tax returns for employees
C)Negotiating for employees
D)Bargaining for employees

Accepted Answer

Labor unions typically do not provide tax return services for employees. The other options (employee representation, negotiating, and bargaining) are common functions of labor unions.

Question 19

Jonathan is a manager who always threatens people with termination in order to gain compliance.In this case,Jonathan uses which type of power?
A)Reward power
B)Coercive power
C)Expert power
D)Legitimate power

Accepted Answer

Jonathan's behavior of threatening people with termination is an example of coercive power, where the person in authority uses fear or punishment to gain compliance or control.

Question 20

A(n)_____ is a complaint that the union has formally presented to management and that alleges a violation of the labor agreement.
A)grievance
B)redress
C)restitution
D)indemnification

Accepted Answer

A grievance is a formal complaint presented by the union to management regarding a violation of the labor agreement. Redress, restitution, and indemnification are not typically associated with this context of labor unions and management.

Quiz 2: The Management Functions

What are emotional intelligence skills? How can they help you?

On what four elements is the team-based organizational structure focused?

Which managerial function should be done first? What does it consist of?

During supervisor training,Raquel learns that in disciplining workers,she must ensure that actions meet certain tests of fairness and just cause.Which of the following is NOT an example of just or proper cause?

During a labor dispute,XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute.Such an individual is referred to as a(n) :

What is the role of an arbitrator?

A(n) _____ isthe negotiated document between the union andthe employer that covers terms and conditions of employment for representedemployees.

Which of the following statements is true about coordination?

Is leadership the same thing as management? Why or why not?

Samuel has a strong relationship with his subordinates,who perceive him as possessing significant knowledge,skills,and expertise to manage effectively.In this case,Samuel possesses which level of power?

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

A(n) _____ is someone who is selected by the union and managementto render a final and binding decision concerning a grievance when theunion and management cannot settle the grievance themselves.

_____is the orderly synchronization of efforts ofthe members and resources of an organization to accomplish the organization'sobjectives.

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n) :

On account of the harsh and severe times that came as a result of the recent economic downturn,ARV Inc.is implementing measures to cut spending and tighten its budget to avoid layoffs.These are referred to as _____ measures.

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.

Which of the following functions is NOT performed by labor unions on behalf of employees?

Jonathan is a manager who always threatens people with termination in order to gain compliance.In this case,Jonathan uses which type of power?

A(n) _____ is a complaint that the union has formally presented to management and that alleges a violation of the labor agreement.