Which of the following is true of the role of supervisors in resolving complaints and grievances?
A)They must avoid seeking assistance from HR staff or higher-level managers.
B)They have the authority to make exceptions to policies whenever they choose.
C)They should avoid engaging in shouting matches or "talking down" to their employees.
D)They should attempt to grant questionable complaints or grievances to avoid hassles.

Question

Quizplus · Accepted Answer

Supervisors should always maintain a professional demeanor when dealing with complaints and grievances, and should avoid any behavior that might exacerbate an already contentious situation. They should listen carefully to employees' concerns and attempt to address them in a reasonable and fair manner. Seeking assistance from HR staff or higher-level managers may sometimes be necessary, and supervisors do not have the authority to make exceptions to policies without proper authorization. Additionally, granting questionable complaints or grievances can set a bad precedent and lead to future problems.

Which of the Following Is True of the Role of Supervisors