Not satisfied with just meeting customer expectations, this category of service firms expands upon the expectations to levels that competitors find difficult to meet.
A) Available-for-service.
B) Journeyman.
C) Distinctive competence achieved.
D) World class service delivery.

Question

Quizplus · Accepted Answer

World class service delivery refers to companies that exceed customer expectations and set a standard that is difficult for competitors to meet. They provide exceptional service that goes beyond the norm and constantly strive to improve and innovate.

Not Satisfied with Just Meeting Customer Expectations, This Category of Service