Which of the following stages of a firm's competitiveness describes customers who seek out a firm based upon its sustained reputation for meeting customer expectations?
A) Available-for-service.
B) Journeyman.
C) Distinctive competence achieved.
D) World class service delivery.

Question

Quizplus · Accepted Answer

The stage of "Distinctive competence achieved" is when customers seek out a firm based on its sustained reputation for meeting customer expectations, which aligns with the given scenario. In this stage, a company has established a unique competitive advantage that sets it apart from other firms. The other stages listed do not fit the given scenario; "Available-for-service" describes a company just beginning to offer its products or services, "Journeyman" describes a firm that has achieved moderate success, and "World class service delivery" describes a company that has reached the highest level of customer satisfaction and performance.

Which of the Following Stages of a Firm's Competitiveness Describes