Which of the following is not considered effective in achieving and maintaining service quality?
A) Encouraging service providers to be highly visible in dealing with customers.
B) Establishing peer groups among service providers to foster teamwork and a sense of pride.
C) Installing a system of incentives that emphasizes quality.
D) Increasing supervision of service providers.

Question

Quizplus · Accepted Answer

While increasing supervision of service providers may be necessary in some cases, it is not considered the most effective way to achieve and maintain service quality. It can increase dependency on supervision rather than encouraging employees to take responsibility for their own work and make improvements on their own. The other options listed (A, B, and C) are all effective strategies for achieving and maintaining service quality.

Which of the Following Is Not Considered Effective in Achieving