Question 1

Designers such as Marimekko and Marant partnered with Swedish retailer Hennes & Mauritz to sell an affordable line of exclusively designed high-fashion clothing.Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes.What management function guided the alliance between the designer and the retailer?
A) controlling
B) leading
C) planning
D) organizing

Accepted Answer

Organizing is deciding where decisions will be made,who will do what jobs,and who will work for whom.

Question 2

What management function is being engaged when a manager is determining organizational goals and the means for achieving them?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

Planning involves determining organizational goals and the means for achieving them.

Question 3

A business school administrator is determining what classes will be offered,in which rooms,and who will teach each class.What management function is involved in this work?
A) planning
B) organizing
C) controlling
D) leading

Accepted Answer

Organizing involves determining the tasks to be done, who will do them, how the tasks will be grouped, who reports to whom, and where decisions are to be made. In this case, the administrator is determining what classes will be offered (tasks), in which rooms (grouping), and who will teach each class (who will do them).

Question 4

To achieve its goal of increased market share,a coffee and donut shop launched a program in London,Ontario,that awards grade-school students a free donut for every "A" on their report cards.What management function was used to create this program?
A) controlling
B) leading
C) planning
D) organizing

Accepted Answer

Planning is determining the means to achieve an organizational goal.

Question 5

A manager is monitoring progress toward goal achievement,and taking corrective action when needed.What management function is being engaged?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

The management function being engaged is controlling, which involves monitoring performance and making adjustments to ensure that goals are being met.

Question 6

One reason for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA process that was bogged down in bureaucratic red tape.Why,in other words,did assistance fail to arrive in timely fashion?
A) widespread apathy
B) inefficient systems
C) a lack of instrumentality
D) poor communication

Accepted Answer

Efficiency means getting work done with a minimum of effort,expense,or waste.

Question 7

Which of the following functions is typically performed by middle managers?
A) planning and implementing subunit strategies for achieving organizational goals
B) developing in employees the attitudes of commitment to and ownership of the company's performance
C) creating a positive organizational culture through language and action
D) monitoring the business environment

Accepted Answer

Middle managers are responsible for planning and implementing strategies that align with the organization's goals. They translate the overall vision into concrete actions for subunits, such as departments or teams, to follow. They also coordinate and allocate resources to achieve these goals.

Question 8

What is the term for getting work done through others?
A) management
B) planning
C) organizing
D) strategizing

Accepted Answer

Management is the term for getting work done through others. Managers use various techniques such as planning, organizing, and strategizing to achieve organizational goals. However, the primary function of management is to coordinate the efforts of others towards a specific objective.

Question 9

What is the term for the accomplishment of tasks that help fulfill organizational objectives?
A) optimizing
B) satisficing
C) efficiency
D) effectiveness

Accepted Answer

The term for the accomplishment of tasks that help fulfill organizational objectives is effectiveness. Efficiency refers to accomplishing tasks with minimal waste of time or effort, while optimizing involves improving processes to reach their highest potential. Satisficing refers to accepting a solution that is satisfactory but not necessarily optimal.

Question 10

Jane is in charge of her Rotary Club's annual fund-raising auction.She will decide who will ask local businesses for prizes,who will determine the site,who will sell tickets to customers,and who will work the night of the auction.Which of the following activities is she engaged in?
A) planning
B) leading
C) controlling
D) organizing

Accepted Answer

Organizing is deciding where decisions will be made,who will do what jobs,and who will work for whom.

Question 11

A manager strives to accomplish tasks that help fulfill organizational objectives.What is the manager trying to improve?
A) organizational efficiency
B) organizational effectiveness
C) organizational functionality
D) organizational productivity

Accepted Answer

The manager is trying to improve organizational effectiveness, which is the degree to which an organization achieves its goals and objectives. While organizational efficiency, functionality, and productivity may also be improved by a manager's actions, the primary goal is usually to increase overall effectiveness.

Question 12

A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves.What management function is being engaged?
A) planning
B) organizing
C) controlling
D) leading

Accepted Answer

The drill instructor is engaging in the function of leading by motivating and inspiring the new recruits to challenge themselves.

Question 13

XYZ Bakery's 2012 objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent.According to your textbook,what management function would be instrumental in setting and meeting these goals?
A) planning
B) organizing
C) controlling
D) leading

Accepted Answer

Planning is determining organizational objectives and a means for achieving them.

Question 14

Robert Rothschild Farm boosted the morale of its 75 employees and showed gratitude to them by hosting its first employee appreciation week.Which management function did it use to reward its employees?
A) leading
B) commanding
C) evaluating
D) controlling

Accepted Answer

Leading involves inspiring employees to work harder to achieve organizational goals.

Question 15

Nestlé was unsuccessful in early attempts to sell its chocolate in India.It discovered its chocolate bars were not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the benefit of air conditioning.Nestlé adopted an innovative strategy and developed Chocostick,a liquid chocolate,now very popular.Which management function did Nestlé use to solve its problem?
A) planning
B) meeting the competition
C) organizing people, processes, and projects
D) leading

Accepted Answer

Nestlé used the planning function to solve its problem by developing a new product, Chocostick, that was suitable for the Indian market conditions.

Question 16

In 2012,a food processing company recalled thousands of cans of chili after ground-up plastic parts were discovered in a can.What management function did the recall entail?
A) controlling
B) leading
C) planning
D) organizing

Accepted Answer

Controlling is the monitoring of progress toward the achievement of goals and then taking what corrective action is indicated by the monitoring.

Question 17

Eastman Kodak owns a company that manufactures dental radiation equipment.The company has experienced excessive financial losses the last three years.Who is expected to develop the long-term plans needed to make the company profitable?
A) supervising manager
B) top manager
C) first-line manager
D) middle manager

Accepted Answer

Top managers are responsible for developing long-term plans and strategies for the entire organization. Therefore, the top manager of Eastman Kodak would be expected to develop the long-term plans needed to make the dental radiation equipment company profitable.

Question 18

A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation.The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology.Which management function did the magazine employ by issuing an apology to readers?
A) planning
B) organizing
C) controlling
D) leading

Accepted Answer

Controlling is taking corrective action when necessary.

Question 19

A human resource manager had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn.Which management function would need to be engaged?
A) planning
B) organizing
C) leading
D) evaluating

Accepted Answer

A manager engaged in the management function of leading is inspiring and motivating workers to keep working hard to achieve organizational goals.

Question 20

Ruth was hired to be the second-in-command at Graham Mailing Services.She was told that her job was to deal with the employees to make sure they met the customers' mailing specifications.She has not been instructed on how to run machines or in any other technical area.What is her position?
A) marketing
B) relationship control
C) management
D) strategizing

Accepted Answer

Management is getting work done through others.

Quiz 1: Management

What management function is being engaged when a manager is determining organizational goals and the means for achieving them?

A business school administrator is determining what classes will be offered,in which rooms,and who will teach each class.What management function is involved in this work?

To achieve its goal of increased market share,a coffee and donut shop launched a program in London,Ontario,that awards grade-school students a free donut for every "A" on their report cards.What management function was used to create this program?

A manager is monitoring progress toward goal achievement,and taking corrective action when needed.What management function is being engaged?

One reason for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA process that was bogged down in bureaucratic red tape.Why,in other words,did assistance fail to arrive in timely fashion?

Which of the following functions is typically performed by middle managers?

What is the term for getting work done through others?

What is the term for the accomplishment of tasks that help fulfill organizational objectives?

Jane is in charge of her Rotary Club's annual fund-raising auction.She will decide who will ask local businesses for prizes,who will determine the site,who will sell tickets to customers,and who will work the night of the auction.Which of the following activities is she engaged in?

A manager strives to accomplish tasks that help fulfill organizational objectives.What is the manager trying to improve?

A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves.What management function is being engaged?

XYZ Bakery's 2012 objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent.According to your textbook,what management function would be instrumental in setting and meeting these goals?

Robert Rothschild Farm boosted the morale of its 75 employees and showed gratitude to them by hosting its first employee appreciation week.Which management function did it use to reward its employees?

In 2012,a food processing company recalled thousands of cans of chili after ground-up plastic parts were discovered in a can.What management function did the recall entail?

Eastman Kodak owns a company that manufactures dental radiation equipment.The company has experienced excessive financial losses the last three years.Who is expected to develop the long-term plans needed to make the company profitable?

A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation.The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology.Which management function did the magazine employ by issuing an apology to readers?

A human resource manager had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn.Which management function would need to be engaged?

Ruth was hired to be the second-in-command at Graham Mailing Services.She was told that her job was to deal with the employees to make sure they met the customers' mailing specifications.She has not been instructed on how to run machines or in any other technical area.What is her position?