Question 1

Recalls are a fact of life for the food industry according to a senior vice-president of a large Canadian supermarket chain.What technology should this company use to identify the location of products in its warehouse that have been recalled?
A) RFID tags
B) bar codes
C) electronic scanners
D) data warehouse

Accepted Answer

RFID tags are most efficient because they can be read by a radio that has been tuned to a specific frequency.

Question 2

Chris was the first amongst the sales group to purchase a smartphone when they were introduced to the market.This gave Chris an upper hand on other sales staff as he could stay in closer touch with current and potential customers and respond to their needs more quickly.What upper hand did the smartphone give Chris?
A) first-mover advantage
B) lower profits
C) less market adaptability
D) increased synergy

Accepted Answer

The smartphone gave Chris a first-mover advantage as he was the first amongst the sales group to have one, allowing him to respond more quickly to customer needs.

Question 3

What are the two basic methods of capturing information?
A) systematic and unsystematic
B) planned and unplanned
C) continuous and intermittent
D) manual and electronic

Accepted Answer

The two basic methods of capturing information are manual and electronic. Manual methods involve physically writing or recording information by hand, while electronic methods involve using technology such as computers, scanners, or mobile devices to capture and store data. Examples of manual methods include filling out paper forms or taking notes on a notepad, while electronic methods could include using a web form or scanning a barcode. Both methods have pros and cons depending on the situation, but electronic methods are becoming increasingly popular due to their efficiency and accuracy.

Question 4

Which of the following generates ASCII text in the process of capturing information?
A) bar codes
B) electronic scanners
C) optical character recognition software
D) e-tools

Accepted Answer

Optical character recognition (OCR) software converts written or printed text into ASCII text that can be digitally edited and stored. Bar codes and electronic scanners do not generate ASCII text, but rather a unique code for tracking or inventory purposes. E-tools is a broad term that could refer to a variety of digital tools, but it does not specifically generate ASCII text.

Question 5

In 1921,realtor Billy Ingram closed his real-estate company and opened White Castle restaurants to sell hamburgers.In 1921,hamburgers were thought to be made from rotten beef and not fit for human consumption.Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class.Today,Ingram is credited as the founder of the fast-food industry.He could not,however,convert new information about social and cultural changes into his strategic plans.White Castle has 330 locations,and McDonald's has 25,000 stores.What technology difficulty did White Castle have vs other fast food chains that hindered its growth rate?
A) White Castle was unable to change raw data into useful information as well as its competitors could.
B) The competitive advantage White Castle achieved from being first was not sustainable.
C) White Castle lost its pioneering differential.
D) Product diffusion rates were slow.

Accepted Answer

White Castle struggled to convert raw data about social and cultural changes into useful information for strategic planning, which hindered its growth compared to competitors.

Question 6

Which of the following best describes the manual capture of information?
A) fast
B) expensive
C) low labour requirements
D) highly accurate

Accepted Answer

Manual capture of information is often considered expensive due to the high labor costs associated with data entry and processing.

Question 7

According to which of the following rules will the cost of computing drop by 50 percent as computer-processing power doubles every 18 months?
A) Moore's law
B) Gordon's law
C) the Peter principle
D) the rule of e-commerce

Accepted Answer

Moore's law states that the number of transistors on a microchip doubles every 18 months, leading to a decrease in cost and an increase in processing power. This is the rule that predicts a 50 percent drop in cost as computing power doubles every 18 months.

Question 8

Which term is best used to define pages listing all of the felony crimes perpetrated in New York during the last decade?
A) a resource allocation table
B) traditional knowledge
C) raw data
D) perceived knowledge

Accepted Answer

Raw data are facts and figures.

Question 9

Colin has been hired by a restaurant chain for a co-op term.The restaurant owner wants Colin to take the sales results from each day for each location and create organized reports.The owner wants to make decisions but at the moment does not have the results in a form he can understand.What form are the sales results in that Colin will use to create organized reports?
A) nonspecific information
B) processed data
C) raw data
D) perceived knowledge

Accepted Answer

Raw data refers to data that has not been processed, analyzed or organized. This is the form that Colin will use to create organized reports.

Question 10

According to the resource-based view of information technology,what sustains competitive advantage?
A) simplified technology
B) continuous improvement from the use of raw data
C) similar technology across the entire firm
D) when information technology creates value

Accepted Answer

According to the resource-based view of information technology, competitive advantage is sustained when information technology creates value for the firm. This can be achieved through the use of IT to improve efficiency, effectiveness, or innovation within the organization, ultimately resulting in increased profitability or market share. Simplified technology or similar technology across the entire firm does not necessarily guarantee a sustained competitive advantage, while continuous improvement from the use of raw data is a means to achieve value creation with IT.

Question 11

Why is information strategically important for organizations?
A) Information can be used to obtain first-mover advantage.
B) Information is derived from perceived knowledge, which limits its availability.
C) Information cannot be used as a medium of exchange.
D) Information creates suboptimization opportunities.

Accepted Answer

Information can give organizations a first-mover advantage by quickly and efficiently responding to market changes, new opportunities, or customer needs. This can help them stay ahead of competitors and increase profitability.

Question 12

Which of the following terms is best used to define a table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalogue retailer's market?
A) an MIS
B) perceived knowledge
C) raw data
D) information

Accepted Answer

Information is useful data that can influence people's choices and behaviours.

Question 13

Peter used a photocopy of a sales report to capture the information into his computer so that he could make changes to the report using his word processing software.What enabled Peter do this?
A) electronic bar scanners
B) optical numerical readers
C) optical character recognition software
D) radio frequency analogue systems

Accepted Answer

Optical character recognition software is designed to recognize and convert printed or written text into digital text that can be edited and manipulated using software programs. This technology allowed Peter to use a photocopy of the sales report and easily enter the information into his computer for further editing. The other options, including electronic bar scanners, optical numerical readers, and radio frequency analogue systems, would not have provided the same functionality.

Question 14

Ken owns a large financial planning and insurance company.He has records of over 1,000 clients and all of the purchase decisions.Ken wants to determine if a relationship exists between financial planning decisions and insurance purchases made by his customers.What technology will help Ken accomplish this?
A) information keystoning
B) data mining
C) data warehousing
D) data outsourcing

Accepted Answer

Data mining is a technology that involves analyzing large sets of data to discover patterns and relationships. In Ken's case, data mining can help him identify any correlation between financial planning decisions and insurance purchases made by his clients. Information keystoning and data outsourcing are not actual technologies. While data warehousing involves storing large amounts of data, it does not necessarily involve analyzing the data to identify patterns and relationships. Therefore, B (data mining) is the best choice in this case.

Question 15

Cassie is able to send images from a trade magazine via email from her office in Ottawa to a team member working in Japan.What is Cassie using to capture the images from the magazine?
A) electronic data interchange
B) electronic scanner
C) radio frequency information digitizer (RFID)
D) bar coding device

Accepted Answer

Cassie is most likely using an electronic scanner to capture the images from the trade magazine so that she can send them via email to her team member in Japan.

Question 16

According to the textbook,where is information derived from?
A) raw data
B) perceived knowledge
C) influential knowledge
D) competitive data

Accepted Answer

Information is derived from raw data, which is processed and analyzed to produce relevant and useful knowledge. Perceived and influential knowledge may also contribute to the formation of information, but they are not the primary sources. Competitive data refers specifically to information gathered from competitors, which may be relevant in certain contexts but is not a general source of information.

Question 17

In 1921,realtor Billy Ingram closed his real-estate company and opened White Castle restaurants to sell hamburgers.In 1921,hamburgers were thought to be made from rotten beef and not fit for human consumption.Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class.Today,Ingram is credited as the founder of the fast-food industry.Ingram understood that American Midwesterners wanted clean,convenient food when they were away from home.What did he do with this information?
A) He acquired a source of perceived knowledge.
B) He created a tactical advantage.
C) He created a first-mover advantage.
D) He pioneered sales in the consumer food industry.

Accepted Answer

The first company to use new information technology to substantially lower costs or differentiate products or services often gains first-mover advantage.

Question 18

What is the key to sustaining a competitive advantage?
A) making use of faster computers with more memory to improve operational efficiency and reduce labour needs
B) using information technology to continuously improve and support the business's core functions
C) making use of the Internet's potential to reduce the reliance of managing and controlling internal data
D) engaging the ability of the managers to delegate so they can focus on environmental scanning and strategic planning

Accepted Answer

Using information technology to continuously improve and support the business's core functions is key to sustaining a competitive advantage. Technology is constantly evolving and adapting to new trends and customer needs. By leveraging technology, businesses can stay ahead of the competition by improving operational efficiency, reducing costs, and offering better products and services to their customers. This involves ongoing investments in IT infrastructure, software, and workforce development.

Question 19

Which question identifies a critical issue that companies need to address in order to sustain a competitive advantage through information technology?
A) Who will have access to the information technology?
B) Will the purchase of the information technology be viewed as an expense or as an investment?
C) Does the firm's use of the information technology violate any ethical standards?
D) Is the firm's use of information technology difficult for another company to create or buy?

Accepted Answer

The question of whether the firm's use of information technology is difficult for another company to create or buy is important to sustaining a competitive advantage. If another company can easily replicate the technology, the advantage may be short-lived. Access, expense/investment, and ethical standards are also important considerations, but do not directly relate to sustaining a competitive advantage.

Question 20

A large metropolitan hospital wished to keep track of wheelchairs,gurneys,and other expensive equipment that regularly disappeared from inventory because some hurried employee put it in a closet or elsewhere for safekeeping.What could the hospital use to locate and recover missing property?
A) radio frequency identification (RFID) tags
B) bar codes
C) radio scanning systems
D) electronic data interchanges

Accepted Answer

RFID tags contain minuscule microchips that transmit information via radio waves and can be used to track the number and location of the objects into which the tags have been inserted.

Quiz 17: Managing Information in a Global World

Recalls are a fact of life for the food industry according to a senior vice-president of a large Canadian supermarket chain.What technology should this company use to identify the location of products in its warehouse that have been recalled?

What are the two basic methods of capturing information?

Which of the following generates ASCII text in the process of capturing information?

Which of the following best describes the manual capture of information?

According to which of the following rules will the cost of computing drop by 50 percent as computer-processing power doubles every 18 months?

Which term is best used to define pages listing all of the felony crimes perpetrated in New York during the last decade?

According to the resource-based view of information technology,what sustains competitive advantage?

Why is information strategically important for organizations?

Which of the following terms is best used to define a table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalogue retailer's market?

Peter used a photocopy of a sales report to capture the information into his computer so that he could make changes to the report using his word processing software.What enabled Peter do this?

Cassie is able to send images from a trade magazine via email from her office in Ottawa to a team member working in Japan.What is Cassie using to capture the images from the magazine?

According to the textbook,where is information derived from?

What is the key to sustaining a competitive advantage?

Which question identifies a critical issue that companies need to address in order to sustain a competitive advantage through information technology?

A large metropolitan hospital wished to keep track of wheelchairs,gurneys,and other expensive equipment that regularly disappeared from inventory because some hurried employee put it in a closet or elsewhere for safekeeping.What could the hospital use to locate and recover missing property?