What does service recover restore for the company?
A) Service recovery restores customer satisfaction to strongly dissatisfied customers.
B) Service recovery restores focus on financial goals.
C) Service recovery restores cost consciousness in sales staff.
D) Service recovery restores a focus on cutting waste.

Question

Quizplus · Accepted Answer

Service recovery is aimed at restoring customer satisfaction, particularly for dissatisfied customers. This helps the company retain its customers and improve its reputation, leading to positive word-of-mouth, repeat business, and increased revenue. Thus, service recovery is a critical component of the company's customer retention and loyalty strategy. Options B, C, and D are not directly related to service recovery and do not accurately reflect its benefits.

What Does Service Recover Restore for the Company