John carefully manages his appearance as a requisite for performing his job well as a customer service agent for Holt Renfrew. Which term refers to this kind of effort by John?
A) emotional labour
B) emotional contagion
C) schema-based affect
D) aesthetic labour

Question

Quizplus · Accepted Answer

Aesthetic labour refers to the effort put in by employees to manage their appearance or behavior to meet the aesthetic demands of their job role. In this case, John is carefully managing his appearance as a customer service agent, which falls under the category of aesthetic labour. Emotional labour, on the other hand, refers to the effort put in by employees to manage their emotions and express the appropriate emotions while interacting with clients. Schema-based affect refers to the emotions triggered by a particular situation, and emotional contagion refers to the phenomenon of emotions spreading from one person to another in a social setting.

John Carefully Manages His Appearance as a Requisite for Performing