Some consumers get very upset when they receive bad food in a restaurant and lose control by yelling at the server and demanding to see the manager. Which type of emotional awareness are these people lacking?
A) emotional tolerance
B) emotional contagion
C) emotional intelligence
D) emotional regulation

Question

Quizplus · Accepted Answer

These people are lacking emotional intelligence, as they are unable to regulate and manage their emotions in response to the situation at the restaurant. Emotional intelligence includes the ability to recognize and understand one's own emotions and the emotions of others, as well as the ability to regulate and manage those emotions in different situations.

Some Consumers Get Very Upset When They Receive Bad Food