Which is a tactic,process,or program used by a hotel that is desired by guests but not offered by the hotel's competitors?
A) Span of control
B) Empowerment
C) Quality service
D) Competitive edge

Question

Quizplus · Accepted Answer

A competitive edge refers to a unique advantage that a hotel has over its competitors. If the tactic, process, or program is desired by guests but not offered by the hotel's competitors, it can provide the hotel with a competitive edge. Both span of control and empowerment are management concepts that do not necessarily relate to guest satisfaction. Quality service is important for all hotels, and is likely offered by competitors as well.

Which Is a Tactic,process,or Program Used by a Hotel That