An integral part of a hotel's corporate culture must be an emphasis on
A) staff.
B) guests.
C) image.
D) profits.
Correct Answer:
Verified
Q4: Which tool clarifies how a hotel will
Q5: Which is the act of granting employees
Q6: Which is a universal need of all
Q7: Which is a tactic,process,or program used by
Q8: Word-of-mouth advertising originates from a hotel's
A) managers.
B)
Q10: To best anticipate and develop service delivery
Q11: Which answers the question "What do we
Q12: Moments of truth are impressions formed by
Q13: Which is the initial step hotel managers
Q14: A goal of no guest-related complaints established
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